Manager - Practice Operations

Job Description

Current Openings:

Endocrinology, Diabetes, Metabolism & Nutrition and Gastroenterology & Hepatology
The Manager will provide strategic and operational leadership for the Divisions of Endocrinology, Diabetes, Metabolism & Nutrition and Gastroenterology & Hepatology, partnering with physician and operational leaders to advance patient access, workforce engagement, innovation, care model transformation, and operational performance. The role will lead key initiatives focused on clinical excellence, continuous improvement, and sustainable growth, while evaluating and implementing emerging technologies, digital solutions, AI applications, and innovative care models that enhance patient outcomes and practice efficiency. Using data and performance insights to guide decision-making, the Manager will foster collaboration, lead cross-functional efforts, and support the successful execution of division and institutional priorities.

Physical Medicine and Rehabilitation
The Manager within the Department of Physical Medicine and Rehabilitation (PM&R) is a key member of the leadership team and has a diverse role in managing multiple outpatient and inpatient specialty areas for several provider types. The manager role will directly support the Divisions of Musculoskeletal Rehabilitation and Pediatric Rehabilitation. The manager partners with physician leadership in various departmental committees including Clinical Practice, Visibility, Professional Development, and Quality/Safety/Patient Experience. Additionally, due to the diverse nature of the practice, the role will collaborate with several areas outside PM&R including but not limited to Spine Center, Orthopedics, Mayo Clinic Childrens, and Neurology. Direct reports include outpatient therapy manager, procedural technicians, office manager and therapy systems specialist.

Anesthesiology & Perioperative Medicine
The Manager provides operational leadership for multiple clinical divisions within the Department of Anesthesiology and Perioperative Medicine on the St. Marys Campus, including Neuro/Radiology, Multispecialty Anesthesia, and Central practice areas, along with supporting the Certified Registered Nurse Anesthetist (CRNA). The role partners with divisional physician leaders to advance practice goals, enhance patient care, support workforce engagement, and drive strategic and operational initiatives. Key responsibilities include:
• Serve as the administrative partner for designated anesthesia clinical divisions and allied health practice areas
• Collaborate with physician leaders to develop and implement strategic, operational, quality, and workforce priorities.
• Provide leadership for employee engagement, recruitment, retention, and professional development activities.
• Foster collaboration across clinical, operational, and administrative teams to promote best practices and achieve organizational goals
• Support implementation of departmental priorities and change management efforts across assigned practice areas

Nephrology and Hypertension
The Department of Nephrology and Hypertension is seeking a Manager to provide strategic and operational leadership for the dialysis practice, with a focus on the care beyond walls home dialysis expansion, innovation, patient experience, quality, operational excellence, and advancing financial sustainability across the Rochester-based dialysis program. The Manager will serve in a triad leadership model with Physician and Nurse leaders across 14 outpatient dialysis units and partner closely with enterprise colleagues. Through multidisciplinary collaboration, strategic execution and strong business acumen, this position will help shape the future of the dialysis program across the enterprise.

Obstetrics & Gynecology
The Department of Obstetrics and Gynecology is seeking a Manager who is interested in operating at both the operational and strategic levels, translating priorities into clear plans while maintaining a strong focus on people, process, quality, and patient experience. This position will provide leadership and operational support across Gynecology, Minimally Invasive Gynecologic Surgery (MIGS), Gynecologic Oncology, Urogynecology, and Reproductive Endocrinology and Infertility (REI). Responsibilities include supporting complex clinical and surgical practices, advancing outpatient operations, and coordinating innovation initiatives involving external partnerships and emerging business development opportunities.

Parking and Transportation
The Manager for Parking and Transportation plays a critical leadership role in supporting safe, efficient, and welcoming arrivals and departures for patients, visitors, and staff across the Mayo Clinic campus. This position is responsible for overseeing parking and transportation operations and working in close partnership with concierge, valet services, the City of Rochester, Rochester Public Transit, and other key operational teams. Together, these partnerships ensure a seamless arrival and departure experience that reflects Mayo Clinic's commitment to exceptional service. As Mayo Clinic continues to transform the arrival and departure experience, this role will be instrumental in operationalizing new approaches that incorporate AI and automation. The Manager will lead efforts to improve and integrate processes that create a coordinated, patient-centered experience-from the moment of arrival through departure-while maintaining safety, efficiency, and service excellence.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities.


Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines.


Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic's goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.
• Effectively manage staff assignments to meet fluctuating workload and business needs.
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence.
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources.
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders.
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

*This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

• Master's degree with a minimum of 1 year of relevant experience OR
• Bachelor's degree with 5+ years of relevant experience required.
• Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

About Us

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.


Equal Opportunity


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.