Software Support Specialist

Software Support Specialist

DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

• Be responsible for answering incoming phone calls
• Diagnose software problems
• Fix/write code to resolve customer concerns
• Answer operational questions
• Train customers on software functions
• Deliver professional customer service

What you need to be successful in this role:

• Ability to read, write, understand, and debug code
• Initiative and a positive can-do attitude
• A passion for problem solving
• Willingness to learn
• Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

• 1-2 years of technical support or customer service experience and working with software related problems
• Knowledge of SQL, C#, and object oriented programming in general.
• Must demonstrate the ability to learn other languages
• Ability to diagnose and correct software-related issues
• Experience working with LINUX/UNIX operating systems
• Ability to read and understand directions and help document those directions as they relate to understanding software applications
• Learn to teach and train the software application to our customers
• Record steps taken to resolve customer questions or issues

What you will love about us:

• Competitive pay
• Engaging & challenging work
• Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
• Joining a company who highly values their employees and gives them a voice
• Casual environment
• Opportunities to grow with the company
• Yearly personal fulfillment fund
• Connective experiences: celebrations, engagement activities, wellness challenges, etc.