Tasting Room Lead, Trinchero Napa Valley

Job Description:

Job Summary:
Reporting to the DTC Manager, the Tasting Room Lead will support the day-to-day operations of the Trinchero Napa Valley Tasting Room, while ensuring an elevated hospitality experience that exceeds guests’ expectations. Trinchero Napa Valley is the flagship, estate-driven pinnacle brand for the Trinchero family. Team members at TNV are an extension of the family’s approach to wine, community, and superlative hospitality.

Essential Functions:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
•  Assist with supervision of Tasting Room & staff including scheduling (lunches, breaks, etc.), group tastings and special projects
•  In the absence of the Tasting Room Manager or Assistant Manager, open & close as needed or scheduled including closing out registers and assisting with deposit recaps for Accounting.
•  Support Management team in weekly communications to Tasting Room staff of all current necessary Company information
•  Monitor training and skill development of all tasting room personnel (including temps)
•  Support the education of promoting the Wine Club Membership program to increase sales
•  Effective selling of wine (presentation & pouring) and retail products to reach the sales goals
•  Assist with special promotions/projects, tour, tasting and events in the Tasting Room
•  Assist with the displays of special promotions, seasonal décor and all other merchandise
•  Monitor and assist with all POS transactions and daily cash reconciliations
•  Assist with direct shipping orders/fulfillment
•  Assist in receiving new merchandise and ensure accuracy of products
•  Monitor and assist with monthly and annual inventory requirements
•  Complete all requisitions & tracking necessary for inventory control including GL coding
•  Inspect Tasting Room daily and maintain cleanliness, and aesthetic standards.
•  Monthly credit card reconciliation for purchases made for Tasting Room
• 
Qualifications:
•  Education: High School degree or equivalent required
•  Experience: 2-3 years’ experience in winery hospitality, sales or related field required, 1 or more year in a lead role preferred
•  Excellent verbal and written communication skills
•  Effective problem-solving skills
•  Strong analytical, math skills and computer skills
•  Effective sales and customer service skills delivering increased sales
•  Excellent organizational and time management skills
•  Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments

Working Conditions:
•  Retail and office environment
•  Regular working schedule to include weekends and holidays
•  Long and irregular hours during peak seasons and/or special events
•  Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
•  Able to lift at least 50 pounds (case of wine)
•  Standing for long periods of time (8 hours per day)
•  Work site may be any one of Trinchero Family Wine & Spirits Estates facilities (rotation)
•  Comply with Company safety regulations

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