Customer Service Associate

Customer Care Representative (Automotive Sales and Service Department)Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department.What You’ll DoBe the first point of contact for our customers, handling incoming calls with professionalism and careSchedule service appointments and ensure a smooth check-in experienceFollow up with customers after service visits to ensure satisfaction and build lasting relationshipsCoordinate and manage a small fleet of loaner vehicles for customer convenienceSupport the service team by following processes and ensuring accurate communicationAnswer incoming phone leads for new and used car departmentWhat We’re Looking ForA positive attitude and strong communication skillsAbility to multitask and manage multiple phone lines in a fast-paced environmentStrong attention to detail and ability to follow established processes and scriptsA team-oriented mindset with a willingness to learn and growPrevious experience in customer service or automotive service processes is a plus—but not required. We’re happy to train the right person who brings enthusiasm and a customer-first mindset.Why Join UsBe part of a supportive and growing teamGain valuable experience in the automotive industryOpportunity for growth and advancementAll applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.