Customer Service Consultant

Job Description

Job Description

Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.

Responsibilities:

• Respond to patient inquiries via phone, email, and in-person
• Schedule appointments and manage the appointment calendar
• Assist patients with billing and insurance questions
• Handle patient feedback and resolve any issues in a timely manner
• Maintain patient records and ensure accuracy of information
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers
• Coach and provide valuable feedback to team members, fostering their professional growth
• Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
• Develop well-founded conclusions and recommendations based on thorough analysis
• Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!