BDC Customer Care Specialist

Job Description

Job Description

Business Development Representative (BDC)Thomas Nissan of JolietThomas Nissan of Joliet is Growing – Join Our Team!

Thomas Nissan of Joliet is actively hiring Business Development Representatives (BDC) to help support our rapidly growing sales department.

This is a great opportunity for individuals with experience in customer service, call centers, appointment setting, collections, hospitality, retail sales, or any position that requires strong communication skills. Automotive experience is a plus, but we are willing to train the right people.

If you enjoy talking with people, building relationships, and helping customers, this could be the perfect career opportunity.

What We Offer

• Competitive Hourly Pay Plus Bonuses
• Aggressive Performance Incentives & Monthly Spiffs
• Fuel Assistance Program for Top Performers
• Paid Training
• Health, Dental, and Vision Insurance
• Paid Vacation
• Career Growth Opportunities
• Flexible Scheduling
• Fun, Team-Oriented Work Environment

Responsibilities

• Respond to inbound internet leads, phone calls, and customer inquiries
• Schedule appointments for the sales department
• Follow up with customers regarding their vehicle interests
• Confirm and manage daily appointments
• Maintain accurate customer information in the CRM
• Communicate professionally through phone, text, and email
• Help create an exceptional customer experience before the customer arrives at the dealership

Qualifications

• Strong phone and communication skills
• Customer service experience preferred
• Call center, collections, retail, hospitality, or appointment-setting experience is a plus
• Automotive experience is a plus but not required
• Bilingual (English/Spanish) is a strong plus
• Positive attitude and strong work ethic
• Basic computer skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor

Who Should Apply?

• Customer Service Representatives
• Appointment Coordinators
• Call Center Representatives
• Collections Representatives
• Retail Sales Associates
• Hospitality Professionals
• Recent College Graduates
• Bilingual Candidates
• Anyone who enjoys helping people and earning performance-based income

Why Thomas Nissan?

We are growing, investing in our people, and creating opportunities for long-term career advancement. Many of our managers started in entry-level positions and worked their way up through the organization.

If you're looking for a career instead of just another job, we want to talk to you.

Spanish-speaking candidates are encouraged to apply.

Apply Today and Become Part of the Thomas Nissan Team!