Order-to-Cash (O2C)Associate

This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position). 4 days in office / 1 day WFH. Overview The Wayfair Financial Operations organization is growing and looking to add associates to the Boston-based Order-to-Cash (O2C) team. The associate will support Accounts Receivable operations by executing core transactional processes, resolving inquiries, and partnering with stakeholders across the business. The ideal candidate will bring strong organizational and planning skills, is highly motivated, detail-oriented, collaborative, self-motivated, and has a customer-oriented mindset with a high sense of urgency and problem-solving ability. The Financial Operations team supports and manages the day-to-day activities for many teams across the organization. This team serves as a Finance service center for all employees, Suppliers, Vendors, Category Management, Offshore teams, Legal, and HR. This is a unique opportunity for someone with excellent organizational skills to take their career to the next level. Key Responsibilities Accurately apply and reconcile daily cash receipts Assist with daily and monthly reconciliations and basic account analysis Monitor customer accounts and manage order holds in line with company policies Communicate with customers regarding account status, payments, and discrepancies Respond to finance-related questions, concerns, and disputes Address all ticketing inquiries in a timely manner Partner and collaborate with stakeholders to support the end-to-end O2C process Support Accounting with month- and quarter-end close tasks, including reconciliations, SOX controls, and audit requests Follow established controls and approval workflows for AR transactions Prepare standard reports, analyses, and reconciliations Maintain and update process documentation and support development of the function Identify and elevate opportunities for process improvements and efficiency gains Support automation and standardization initiatives Act as a point of contact for routine inquiries and elevate issues as needed Skills & Experience Bachelor's degree in Business Administration, Finance, Accounting, or related field 1+ years of relevant Accounts Receivable, O2C, or transactional finance experience Intermediate experience with Excel or Google Sheets; SQL or GBQ preferred but not required Excellent written, verbal, and presentation skills A proactive, detail-oriented team player Strong organizational and problem-solving capabilities Ability to manage multiple priorities in a fast-paced environment Proficiency in Google Enterprise Suite tools (calendar, mail, drive, docs, sheets, slides, meet) Extremely high level of discretion pertaining to confidential information Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form. Equal Employment Opportunity We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. #J-18808-Ljbffr Wayfair