Rental Branch Manager

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The CRS Rental Manager ensures that stores are efficient, profitable, and customer-focused. Managers consistently meet the needs of construction companies, industrial and commercial customers, and homeowners. As leaders, they are responsible for making decisions about staffing, fleet mix, budgets, equipment rental and sales.

Primary Responsibilities:

• Ensure a high level of customer service is at or above the location’s goal for all employees of the branch
• Continue to increase the market penetration of the branch and increase revenue
• Complete performance reviews on staff and hold a meeting with the individual to discuss strengths and weaknesses
• Hold monthly safety meetings to ensure that all employees understand the safety culture of the branch.
• Handle or assist in the resolution of customer service issues
• Review all contracts generated on a daily basis
• Daily assess the need of fleet additions or subtractions ensuring that the location has the proper fleet mix.
• Assist in debt collections either by phone or in person visits.
• Interview, hire, and train employees; plan, assign, and direct work; apprise performance; reward and discipline employees; address complaints and resolve problems.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Who We Are Looking For:

To be successful in this position you should have prior experience in operations management, business planning, or a sales support management role. This position also requires someone who has detailed understanding of financial and operational metrics, and the ability to impact them .

Education/Experience:

• High school diploma or equivalent

Required Qualifications/Skills:

• 3-5 years in operations management, business planning, or sales support management role.
• Previous experience and demonstrated success in team leadership and leader development
• Deep understanding of the Rental industry
• Detailed understanding of financial and operational metrics, and the ability to impact them
• Experience successfully managing analytically rigorous corporate initiatives.
• Leadership/Vision/Competitiveness/Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem solving capabilities
• Valid driver’s license and acceptable driving record

Preferred Qualifications/Skills:

• Bachelor’s Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language preferable but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities