Service BDC Agent

Job Title: Service BDC Representative
Location: Miami, OK
Company: John Vance Auto Group - Miami

Be the Voice Behind an Exceptional Service Experience

At John Vance Auto Group, our Service BDC team is more than just scheduling appointments - they are the connection between our customers and our service department. We're looking for someone who thrives on building relationships, staying organized, and making a real impact on the customer experience from the very first interaction.

If you enjoy helping people, staying busy, and being a key part of a high-performing team, this role is for you.
What You'll Do

• Be the first point of contact for our service customers, creating a positive and professional first impression
• Schedule and confirm service appointments with accuracy and efficiency
• Assist customers with questions about services, parts, and recalls
• Follow up with customers through phone, text, and email
• Support service advisors by helping manage communication and workflow
• Reach out to customers based on service campaigns and marketing initiatives
• Handle inbound inquiries from our website and phone lines
• Track and log all customer interactions in our system
• Reschedule missed appointments and maintain consistent follow-up

What We're Looking For

• Strong communication skills - you're confident, friendly, and professional
• A natural ability to build rapport and relationships with customers
• Organized and detail-oriented with strong multitasking skills
• Comfortable working on a computer and managing multiple systems
• Previous customer service, call center, or phone experience is a plus
• A team player mindset with a willingness to jump in and help

Why This Role Matters

This position is critical to the success of our service department. You'll help keep our operation running smoothly by taking tasks off our advisors' plates, improving efficiency, and ensuring every customer feels taken care of before they even walk through the door.
Why Join John Vance Auto Group?

• Team-focused, supportive work environment
• Opportunities for growth and advancement
• Hands-on training and leadership support
• Competitive pay based on experience
• Family Owned and Operated for Over 40 Years

Ready to make an impact and be the voice our customers trust? Apply today and join the John Vance Auto Group team!