Medical Assistant II-Family & Internal Med-South

Overview

At IU Health, we are committed to delivering exceptional patient care while creating a supportive and positive workplace for our team members. Join a patient-centered Family & Internal Medicine practice known for outstanding patient experience scores and a highly collaborative care team. Our clinic brings together experienced Medical Assistants and compassionate providers who value teamwork, flexibility, and respect—because great care starts with a great team.

Qualifications

• Completion of a Medical Assistant program or hands-on clinical internship experience required
• Current Medical Assistant certification required

Schedule & Work Life Balance

• Full-time, Monday–Friday, 40 hours per week
• 8:30 AM – 5:30 PM (based on clinic needs)
• Flex scheduling options available
• No weekends
• No IU Health observed holidays
• Location: 8820 S Meridian St, Indianapolis, IN 46217 (Free surface parking available)

What You’ll Do

• Room patients and obtain vital signs
• Review medications and prepare patients for visits
• Support providers during exams and procedures
• Perform point-of-care testing and administer injections
• Coordinate patient communication (calls, portal messages)
• Assist with prior authorizations and patient forms

Work mix:

• 80% direct patient care
• 20% administrative responsibilities

What to Expect

• Fast-paced, high-volume primary care setting
• Providers see approximately 15–20 patients per day
• Frequent care for elderly and chronic condition patients
• Strong teamwork and communication throughout the day

Why IU Health?

• Strong team tenure and supportive environment
• Flexibility to support work-life balance
• Opportunities for growth into MA III or Team Lead roles
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly financial incentive

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.