Store Operations Consultant

POSITION SUMMARY

The Store Operations Consultant – People Management role works across Ace Hardware to help retailers improve store execution through practical people-management processes, best practices, training, and technology solutions.

Store Systems and Operations researches, develops, field tests, markets, deploys, and trains the day-to-day operating practices used in Ace stores. The department owns or supports key operational processes, including Inventory Management, Financial Management, and People Management, and partners with other functional areas to deliver the Ace Way of Retailing and supporting technology solutions.

This role has primary responsibility for workforce-management practices and solutions, including recruiting, labor planning and scheduling, time and attendance, payroll, people development, and related customer and employee engagement practices. The consultant independently handles defined workstreams, leads small to medium projects of moderate complexity, and contributes subject-matter expertise while escalating higher-risk, strategic, or policy decisions. The department's vision is to create the most operationally efficient convenience hardware stores on the planet.

PRINCIPAL ACTIVITIES

People Management Best Practices

• Leads the research, piloting, development, and documentation of defined People Management best practices and repeatable store processes.
• Recommends refinements to existing practices and solutions, using retailer, field, operational, and vendor input.
• Independently completes assigned workstreams; obtains final approval for new or materially changed standards from senior leadership.

Store Systems and Workforce Technology

• Maintains strong working knowledge of workforce-management systems, including scheduling, time and attendance, payroll, recruiting platforms, and HRIS capabilities.
• Builds working knowledge of in-store systems, ACENET, and related data interfaces that support People Management processes.
• Partners with Product Management, IT, vendors, field staff, and retailers to research issues, document requirements, test changes, and support implementation.

Consulting and Retailer Support

• Serves as a subject-matter expert within People Management and provides practical guidance to retailers, field staff, and internal partners.
• Handles a broad range of routine and moderately complex retailer questions independently and escalates high-risk or cross-functional issues as appropriate.
• Supports Associate Consultants through knowledge sharing, hands-on coaching, and shadowing opportunities.

Training and Deployment

• Develops and delivers training for retailer groups, field staff, and internal partners on assigned topics.
• Creates or updates presentations, job aids, process documentation, and other curriculum in collaboration with Retail Training and subject-matter partners.
• Plays a meaningful role in communicating and promoting the business value of completed Store Operations initiatives.

Vendor and Cross-Functional Collaboration

• Serves as an operational contact for vendor partners supporting workforce management and related retail solutions.
• Coordinates training, issue resolution, testing, retailer feedback, and implementation activities; contributes to business reviews and solution assessments.
• Escalates pricing, contractual, policy, or material relationship decisions to management.

Projects and Initiatives

• Leads small to medium projects or defined workstreams of moderate complexity and risk, sometimes across multiple initiatives concurrently.
• Determines the project approach, research plan, participating field staff and retailers, documentation method, and day-to-day execution within established objectives.
• Monitors milestones, risks, dependencies, and adoption; escalates strategic, political, or high-impact decisions.

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES

• Proven research, analysis, and problem-solving skills, including the ability to investigate issues and develop practical solutions.
• B.S. / B.A. degree in business administration or commensurate work experience.
• Typically 3–5 years of relevant experience, including experience as an Associate Store Operations Consultant or equivalent retail, workforce-management, HR technology, payroll, or store-operations experience.
• Working knowledge of workforce-management systems such as scheduling, time and attendance, payroll, recruiting platforms, and/or HRIS systems.
• Understanding of the operational aspects of running a retail store or functional expertise gained from working at Ace.
• Ability to develop clear best practices, business requirements, process documentation, job aids, and training materials.
• Effective presentation and facilitation skills; capable of training retailer groups and/or field staff teams.
• Polished interpersonal, collaboration, negotiation, and conflict-resolution skills; able to build credibility with retailers, field staff, vendors, and internal partners.
• Strong project-management skills with attention to detail, risk management, follow-up, and delivery across multiple priorities.
• Advanced PC skills, including skilled use of Excel, Word, PowerPoint, and Outlook.
• Ability to travel approximately 10%.

WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future.

LI-JK1