Platform Solutions - Boston - Associate, Product Management

Job Description

Job Duties: Associate, Product Management with Goldman Sachs Bank USA in Boston, Massachusetts. Reports to Boston, Massachusetts office, may work fully remote from any US location. Understand how product features operate for a defined area and facilitate the implementation of changes as needed by capturing requirements, socializing with key stakeholders and testing changes prior to a given release. Research industry trends and features to develop and pitch recommendations for the product roadmap. Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers. Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience. Observe customer feedback to help inform product improvements and user experiences. Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, and Legal & Compliance. Work on short and long-term solutions to existing issues.


Job Requirements: Bachelor's degree (U.S. or foreign equivalent) in Computer Science, Information Technology/ Systems, Computer Engineering, Political Science, International Relations, or a related field. Three (3) years of experience in the job offered or in a related role. Prior experience must include three (3) years in the following: support product changes and experiences within a Consumer Credit Card organization; authoring technical requirements, user stories and epics using control-driven design principles, with special attention to cross-functional dependencies; analyzing quantitative and qualitative data to access data and effectively size production incident impacts; using Microsoft products, including MS Word, MS Excel, MS Visio, and MS Power Point to facilitate business requirements development, data analysis, and implementation of customer remediation activities; assist in evaluating existing bank processes for continuous improvement and compiling recommendations for management; working with major product management applications including Jira and Confluence; using SQL to research impact of product initiatives on customers; collaborating cross-functionally with Legal & Compliance using regulatory knowledge of the credit card industry; developing robust procedures for testing and production check-outs related to disclosures; and troubleshooting and solving ongoing issues with Splunk and other internal data tools.

Salary Range: Annual base salary for this Boston, Massachusetts-based position is $98,400.

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