Business Analyst - Trust, Safety, and Fraud Analytics

Business Analyst – Fraud & Trust & Safety Rover is seeking a Business Analyst to partner closely with the Infosec team and Trust and Safety Leadership to define, measure, and improve the success of the Fraud program. The role requires translating ambiguous business problems into crisp requirements and building analytical solutions with relative autonomy. Hybrid in Seattle: minimum two days per week in office (Monday and Thursday). Candidates must be based in Greater Seattle area or willing to relocate. Must be authorized to work in the United States on a full‑time basis without the need for future employer sponsorship. Your Responsibilities Strategic Planning & Measurement: Partner with Fraud leadership to define the strategy for measuring program health, operational performance, and magnitude of Fraud’s impact on our business. Establish comprehensive metrics, develop crisp reporting, and set up monitoring rhythms. Performance Analysis: Conduct in-depth analysis of key Fraud metrics to identify emerging trends and opportunities which will inform deeper research and analytical efforts. Develop and refine detection models: Build and improve tooling and models to more effectively identify emerging fraud attacks, empowering the Fraud team to take quicker, more effective action. Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on identified problems and proposed solutions. Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data‑driven recommendations on investments and optimization strategies within Trust and Safety and Fraud. Your Qualifications At least 4 years of experience working cross‑functionally with complex datasets to support organizational decision making. Excellent verbal and written communication skills, including the ability to narrate analysis and results to business partners in a concise, useful way. Passion for developing and embracing new ways of working using AI tools, with a strong desire to automate mundane tasks and create efficient analytical workflows. Comfortable receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, with relative autonomy. Hands‑on experience building data abstractions using tools such as DBT or Airflow and a variety of data visualization tools (Mode, Looker, Periscope, Tableau, etc.). Strong proficiency with SQL and confidence reviewing code produced by other analysts and data scientists. Nice to Have Master’s degree in a quantitative field or equivalent job experience with applied statistics. Experience coding in Python or R. Prior experience performing advanced fraud analytics within the technology sector. Experience developing and optimizing machine learning models. Hands‑on experience using AI tools (Claude, Code, Codex, etc.) daily to simplify analytical work. Experience working with customer service tool data (e.g., Zendesk). Experience running A/B tests and experiment design. Benefits of Working for Rover Competitive compensation 401(k) Flexible PTO Competitive benefits package, including medical, dental, and vision insurance Commuter benefits Bring your dog to work (and unlimited puppy time) Doggy benefits, including $1,000 toward adopting your first dog Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi‑monthly Regular team activities performed in person and virtually Compensation In the greater Seattle area the first‑year salary range is $108,694 – $136,046. Additionally, Rover offers benefits to full‑time employees. The cash compensation offered for this role will be dependent on the candidate’s experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr