Receptionist - York - Days/Evenings

Job Identification 224305

Job Category Administrative Services

Job Schedule Part time

Job Shift Shift1 - Day

Locations 1001 S George St, York, PA, 17403, US

Assignment Category Not Applicable

FTE 0.45

Job Description

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

Part Time,, Days, evenings, weekends and holidays

Responsibilities

Duties and Responsibilities

Essential Functions:

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.

• Provides excellent customer service assistance.

• Answers telephones, routes callers, takes messages and provides routine information to callers.

• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.

• Assists with office operations, special initiatives and projects as requested.

• Maintains appropriate records, reports, and files as required.

• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations:

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.

• Participates in educational programs and inservice meetings.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Sets a positive example of excellent service.

• Attends meetings as required.

Qualifications

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Up to 1 month experience. Required

• 1 year Related work experience. Preferred

Knowledge, Skills, and Abilities:

• Excellent communications, interpersonal and customer relations skills.

• Basic computer skills.

Benefits Offered:

• Comprehensive health benefits

• Flexible spending and health savings accounts

• Retirement savings plan

• Paid time off (PTO)

• Short-term disability

• Education assistance

• Financial education and support, including DailyPay

• Wellness and Wellbeing programs

• Caregiver support via Wellthy

• Childcare referral service via Wellthy