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Job Responsibilities Customer Service Manager Salary: $20-30/Hour Company: Delta Airlines Location: USA Educational Requirements: Bachelor's Degree Full Job Description Join our American Airlines family and you'll travel the world, develop your skills and become the best version of yourself. As you embark on a new journey, you will meet challenges through change and grace, learn new skills and improve your career while having the time of your life. Don't hesitate to enrich your personal and professional life and get on board American is looking for a customer service manager (CSM) who wants to improve their experience, knowledge, and network within the company. Through our leadership program, you will be able to develop yourself to be the best leader you want to be in corporate America. The CSM must ensure effective and efficient operations by leading, engaging, training and developing front-line team members. You will support your team's efforts by creating safe and reliable services while providing an exceptional customer experience. Additionally, thrive in a dynamic, fast-paced environment with a passion for safety, teamwork, leadership and delivering quality products to our customers, front-end and suppliers. CSMs will foster an environment that develops our team and promotes respect, trust, accountability and core values while connecting people and improving lives during our work. done every day. This role is a member of the Airport team within the Customer Experience department What to do As mentioned above, this list is intended to show current jobs, but there may be other important jobs (and of course less important jobs) that are not listed. Management will change the work or require other work to be done whenever it thinks it is good, respecting, of course, all legal duties, including contractual obligations. Promotes excellent performance while maintaining a safe and secure environment that promotes seamless customer service, prioritizing the safety and well-being of employees and customers. Be a security advocate: find security issues and fix them as needed Create team and individual goals in support of department and company goals; Coaches and mentors team members in skill development, customer service improvement, and corporate culture practices Builds and fosters effective relationships with team members that promote empathy, fairness, integrity, respect and dignity. Effectively allocates resources and provides appropriate support to enable team members to successfully achieve operational goals Ensure the continued security and reliability of our services by conducting independent audits, audits, root cause investigations and other security related activities. Promote effective communication between departments to motivate our team members to work together to achieve common goals. Familiarity with the Collective Bargaining Agreement (JCBA) and ensuring team members follow company policies/procedures. Embrace the core values: (Hardship, Devotion, Efficiency, Reliance, Reliance, Hope, Honesty, Prosperity and Loyalty) Manage escalated service issues and see your team when issues arise Communicate key business and regional insights to frontline leaders effectively and efficiently. Set expectations and make sure team members understand why the orientation is/is important. Ability to learn and apply individual contract rules/regulations in day-to-day discussions with frontline team members and regional team leaders. #J-18808-Ljbffr American Airlines Inc.