Service Coordinator

Job Description

Job Description

Service Coordinator

Come join our awesome team as a Service Coordinator at Laurel Wood/Skyland Apartments in Asheville, NC!

This is more than a job! It’s an opportunity to lead day-to-day property operations while creating a safe, welcoming, and well-maintained community for residents. You’ll play a key role in supporting housing stability, enhancing resident experience, and ensuring the property runs efficiently and effectively. If you’re ready to grow your career while making a meaningful impact, we’d love to connect with you.

Laurel Wood/Skyland Apartments are part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Service Coordinator Job Highlights:

• Shift: Mon-Fri 8:00am-5:00pm. This position is 40 hours per week. 24 hours ( 3 days a week) at Laurel Wood and 16 hours (2 days a week) at Skyland.
• Pay: $26.00p/h based on years of experience

Why You’ll Love It Here

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• Medical, Dental & Vision Insurance
• National Pension Plan (fully vested in 5 years)
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)
• Referral bonuses & scholarship opportunities

What You Bring (Requirements)

1. Bachelor’s Degree-concentration in Social Work, Gerontology, Psychology or Public Health preferred.

2. Training in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.

3. Proven experience in service management, including organizing, problem solving, and advocating.

4. Knowledge of community services in the region, particularly with services that are provided for the population living within the facility.

5. Knowledge of computer operations, to include basic data entry.

6. Ability to communicate effectively and maintain good relations with residents and employees.

7. Aware of eligibility for and procedures of federal and state entitlement programs.

8. Good communication, writing, problem solving and organization skills in addition to strong advocacy capabilities.

What You’ll Be Responsible For

- Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.

- Promotes wellness activities for all residents

- Educates residents, families, and staff on available community resources

- Assists residents in building informal support networks among themselves and with family members

- Acts as a liaison between community agencies, service providers, and residents

- Works as a team member with Community Administrator in serving to project residents (follows up on resident situation the manager(s) believe may need supportive services)

- Encourages residents to be proactive in meeting their social, psychological, and physical needs.

- Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.

- Uses the least drastic intervention necessary to alleviate a problem situation

- May assist residents or coordinate training for residents in understanding leases and tenancy obligations.

- Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory. May also manage such services when appropriate.

- Performs service management function for all residents needing assistance

- Provides limited case management, (i.e. evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.

- Educates residents on service availability, application procedures, resident rights, etc., both individually and as a group.

- Reports all suspected abuse situations to the appropriate agency and Community Administrator.

About Us

Within our National Housing Corporation, we provide permanent supportive housing and services for seniors, veterans, families, and individuals with disabilities, helping communities thrive nationwide. Unlike many housing organizations, we focus on long-term stability through wraparound support services tailored to each of our communities. We also prioritize strong community collaboration, connecting residents to essential resources that support independence, dignity, and lasting success.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organization’s shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.