Customer Service Specialist

Job Description

Job Description

Worksite Location:  Lebanon, PA  17042

The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office.  As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.

Primary Responsibilities:

• Engage with taxpayers through personal interactions.
• Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
• Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
• Process payments for multiple tax types efficiently and accurately.
• Master the art of documenting thorough and detailed memos in our taxpayer service applications.
• Take ownership as an office key holder, contributing to the smooth running of daily operations.
• Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.

Secondary Responsibilities:

• Engage with taxpayers via the phone and support the call center.
• Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
• Stay updated on changes in daily responsibilities and job processes.

Job Qualifications:

Education, Experience, and Certifications

• High school graduate or equivalent (GED).
• Associate or bachelor’s degree in a related business major is a plus.
• Previous experience in a call center is preferred.

Knowledge, Skills, and Abilities:

• Demonstrate exceptional listening skills and a keen ability to retain knowledge.
• Proficient computer skills and a willingness to learn new applications.
• Demonstrated research skills.
• Strong problem solving skills.

Join us in delivering exceptional taxpayer service and contributing to the success of our team.  

Monday - Friday; 8:00 AM to 4:00 PM

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