Front Desk Clerk

Front Desk ClerkLake Raystown Resort - Entriken, PA 16638OverviewJob Shift Any Education Level Not SpecifiedDescriptionUse Agilysys Reservations Software to facilitate all aspects of our Front Desk and Guest Services Departments.Proficiently handle check-in and check-out of all Resort guestsHave extensive knowledge of Lake Raystown Resort and Raystown Lake to effectively answer guest questionsEffectively manage the high volume of telephone calls and foot traffic at the Resort Center, a fast paced atmosphereHandle all guest comments, concerns complaints and problemsBalance sales and payment statements and report complete and accurate information to the night auditorFollow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors.QualificationsMust be 16 years of age or olderAll staff under 18 must have a worker's permit provided by your local school districtPrevious customer service experience preferredHands-on experience in cashier duties preferredPatience and customer-oriented approach a mustExcellent people skills with a friendly attitudeAbility to work quickly and as a team in a fast-paced environmentReliable transportation requiredAbility to stand, sit or walk for an extended period of time or for an entire work shiftMust be upbeat, outgoing and positive