Operations Manager

Description

Job Overview: The Operations Manager (OM) serves as the on-site operational leader for The Townes, a 273-unit residential community, supporting the Senior Community Manager (SCM) in the overall management of community operations. This role is responsible for overseeing day-to-day operational needs, vendor and maintenance oversight, property compliance, and homeowner relations to help ensure the community is maintained in accordance with Association standards and governing documents. The Operations Manager exercises independent judgment and discretion in evaluating operational concerns, prioritizing community needs, overseeing vendors and projects, interpreting and applying Association standards and policies, and making operational recommendations to leadership and the Board of Directors. This role is expected to independently analyze issues, determine appropriate courses of action, and manage operational matters with limited supervision. Compensation: $70,304 - $74,000 FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Community Operations & Maintenance

• Oversee day-to-day operational needs of the community, including maintenance coordination, inspections, and compliance matters.
• Conduct regular property inspections to identify maintenance, landscaping, architectural, and common area concerns.
• Oversee and coordinate operational work orders and follow through to timely resolution.
• Independently coordinate with vendors and patrol services to address operational and community-related issues and recommend appropriate operational solutions.

Vendor & Project Management

• Manage vendor relationships and independently evaluate work quality, contract compliance, project timelines, and operational performance.
• Participate in the RFP and bid evaluation process and provide operational recommendations to leadership and the Board.
• Assist with maintenance and capital improvement projects as assigned.

Board & Community Relations:

• Respond to homeowner concerns and communications in a professional, timely, and solutions-oriented manner while maintaining positive relationships with homeowners, Board members, vendors, and internal departments.
• Prepare Board meeting materials, operational reports, Board updates, and community communications, including e-blasts, newsletters, and membership notices, in partnership with the Senior Community Manager.
• Attend Board meetings and provide updates, recommendations, and follow-up regarding operational matters, community concerns, and assigned projects, including timely escalation of urgent or sensitive matters requiring Board awareness, guidance, or approval.

Compliance & Architectural Oversight

• Maintain working knowledge of Association governing documents, rules, architectural standards, and operational policies to support consistent community operations and compliance efforts.
• Administer and coordinate the architectural application process and support compliance efforts in accordance with governing documents, architectural standards, and Association policies.
• Support operational compliance and enforcement efforts through coordination of violation communications, tracking, and follow-up resolution activities.
• Review and provide operational recommendations regarding updates to architectural standards and enforcement policies as requested.

Administrative & Operational Support

• Oversee the maintenance and accuracy of Association operational records, reports, and system updates within company platforms.
• Coordinate operational communications, project timelines, meetings, and related administrative processes in support of community operations.
• Complete administrative and operational duties in accordance with company standards and procedures.

General Expectations

• Demonstrate a high level of professionalism, responsiveness, and service excellence in all interactions with homeowners, vendors, Board members, and internal teams.
• Actively participate in required meetings, trainings, and company initiatives to support ongoing development and operational excellence.
• Maintain a collaborative and solutions-oriented approach while supporting community goals, team initiatives, and special projects as assigned.
• Independently prioritize operational issues and escalate significant community, vendor, compliance, or operational concerns to leadership and the Board as appropriate.

Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to work independently.
• Demonstrated problem-solving, critical thinking, and sound decision-making abilities.
• Ability to prepare professional correspondence, reports, and Board communications.
• Professional demeanor with the ability to collaborate effectively with homeowners, Boards, vendors, and internal teams.
• Strong customer service and relationship management skills with a commitment to meeting the needs of homeowners.
• Proficient in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
• Ability to review contracts, proposals, and vendor performance with strong analytical skills.
• Ability to hold vendors accountable and professionally enforce contractual expectations.

Education & Experience: 

• High school diploma or GED required.
• Minimum of two (2) years of experience in the HOA or property management industry.
• Experience managing vendors, evaluating bids, and coordinating RFP processes preferred.
• CMCA certification preferred.

Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift and carry items up to 25 pounds.
• Ability to work at a computer and operate standard office equipment for extended periods of time.
• Ability to communicate effectively in person, by phone, and electronically with homeowners, vendors, leadership, and team members.
• Ability to regularly conduct onsite community inspections, including walking through flat and sloped common areas, recreation facilities, buildings, and other association property areas.
• Ability to travel locally between assigned community location and office sites as needed to perform the essential functions of the role. If driving is required for this position, associates must maintain a valid driver’s license and state-required automobile insurance unless a reasonable accommodation is approved.
• Position generally requires a regular onsite presence at the assigned community, with the majority of work time expected to be performed onsite to support operational and community needs. Remaining work time may be performed from the Irvine office based on business needs and leadership direction.
• Ability to attend evening Board meetings and work additional hours as needed to meet operational and business needs.
• Regular and reliable attendance, communication, and responsiveness consistent with business needs and job responsibilities.

This is a full-time exempt position expected to work the schedule necessary to effectively fulfill the responsibilities of the role and meet business needs. Typical business hours are Monday through Friday; however, additional hours, including evenings and occasional weekends, may be required based on operational needs and Board meeting schedules. Tools & Equipment Used:

• General office equipment

Travel:

• Frequent local travel between onsite location and Irvine corporate office.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit  Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.