Call Center Foreman - CHC PT

divh2Call Center Foreman/h2pInterPark Holdings Inc. is North Americas premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands. The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties./ppWe are always on the lookout for enthusiastic and qualified candidates to join our team!! Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us./ppCall Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that remote locations are kept up to date on issues as they occur. They are required to provide professional and courteous support to all internal and external customers. Assists the Facility and/or Operations Manager in monitoring established revenue controls and accountability systems./ppPay Rate: $17.85/hour/ppGeneral Essential Functions:/pulliResponds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations./liliUses a variety of revenue control systems based on location requirements./liliEnsures inventory of operational supplies are at hand and informs manager if restock is needed./liliOperates and monitors facility security intercoms and surveillance monitors./liliMaintains a clean work area at all times./liliOccasionally is responsible for remotely processing parking fees and related transactions accurately./liliCoordinates daily activities with Manager./liliActs as the liaison for all customer service inquiries, complaints, occurring during remote monitoring which may include but is not limited to incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate./liliRequired to meet compliance responsibilities with regard to PCI (Payment Card Industry)./liliUses call center equipment as well as different revenue control systems to ensure a high level of service is provided to customers and staff across the Chicago Market and Remote Facilities/liliEnsures all calls are answered and needs of customers are responded to in a timely manner and communicates clearly and effectively providing high levels of customer service./liliCompletes accurate and well-written entries regarding calls into event log using internal web system./li/ulpBasic Qualifications:/pulliAt least 6 months of general work experience./liliDepending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties./liliAbility to speak to customers using phone/audio remote monitoring technology./liliComputer literate, knowledge of MS Word, MS Excel and Internet/li/ulpEligibility Requirements:/pulliMust submit your application for employment through have unrestricted authorization to work in US./liliMust be at least 18 years of age./liliMust be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check./liliMust be able to pass math test as part of the selection process./liliMust possess hearing and vision faculties sufficient to perform essential functions./li/ulpDesired Characteristics:/pulliHigh School Diploma or GED./liliPrior customer service or parking industry experience./liliStrong problem-solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service./liliAbility to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers./liliPossess strong time management skills and ability to work in a fast-paced environment depending upon customer volume, shift, season, etc./liliExcellent dependability and time management skills/liliStrong customer focus and team-orientation./li/ulpComprehensive Benefits Package contains, but not limited to:/pulli401k/liliEmployee Assistance Program (EAP)/liliVacation/Sick Time/li/ulpAdditional Full Time Benefits:/pulliMedical, Dental, Vision/liliPre-Tax Commuter Benefit/li/ul/div