Associate Director - Procurement Services

Job Summary The Associate Director of Procurement Services is responsible for managing and implementing strategic initiatives to enhance procurement solutions, delivery, and customer satisfaction. This role leads a team to foster excellence and continuous improvement while advancing procurement solution delivery, monitoring performance through analytics, and collaborating with sales and marketing teams to align initiatives with organizational goals. Additionally, the Associate Director supports team development, manages risk, drives innovation, and provides insights to senior leadership to support practice growth. Role Description Develop new procurement solutions based on market awareness, research, and subject matter expertise that deliver value to clients and align with demand. Lead and manage portions of the procurement delivery team, fostering a culture of excellence, collaboration, and continuous improvement. Contribute to process improvements, training initiatives, and solution development with the goal of growing the practice year-over-year and exceeding customer commitments and CSAT results. Oversee the development and delivery of sales tools, resources, and training programs to support internal teams and clients in understanding the value of procurement solutions. Monitor and evaluate delivery metrics, including chargeability and customer satisfaction, using data‑driven analytics to drive improvements and achieve strategic objectives. Build and maintain relationships with key stakeholders to support sales architects and drive organizational success. Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning. Report on performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning. Behaviors and Competencies Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Problem‑Solving: Can lead strategic problem‑solving initiatives, inspire others to improve their problem‑solving skills, and foster a culture of proactive problem‑solving. Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement. Results Orientation: Can inspire a culture of results‑orientation across the organization, setting high standards and holding everyone accountable for achieving results. Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation. Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization. Skill Level Requirements Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision‑making and drive sustainable growth. - Expert Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization’s operations and reputation. - Expert Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Expert Skilled in strategic planning and implementation. - Expert Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development. - Expert Other Requirements Completed Bachelor’s Degree in Business or a related field, or relevant work experience required. 5‑7 years of experience in Procurement, Vendor Management, or a related functional area. 3+ years of experience in a management role required. Ability to travel to SHI, partner, and customer events. Ability to travel 25%. Salary & Benefits The estimated annual pay range for this position is $150,000 – $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401(k), and flexible spending. Equal Employment Opportunity Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #J-18808-Ljbffr SHI