Manager, Security Operations (Hands On/Technical)

Hiring near our Irving, TX and Stamford, CT, and Arlington, VA Centers of Excellence with a flexible environment. About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About this role: This role supports Gartner’s growing Security Operations team. You will lead day-to-day operations in US time zones to Protect against, Detect, and Respond to threats to Gartner’s reputation, customers, and Information Technology. The Manager, Security Operations role is highly technical and leads the operational response to security events and incidents as well as provides a point of escalation. You will be deeply involved in the planning and execution of projects involving the SOC and Security Operations practice as a whole. You'll play a key role in defending Gartner’s network and intellectual properties as you “lead from the front”. Our team is filled with lifelong learners who are consistently finding ways to better defend and stay ahead of the threats of tomorrow. We are a collaborative, flexible group, where good ideas are brought forth and acted upon, whether they come from the most experienced or the newest members of the team. As a leader on the team, you’ll provide mentorship, guidance, and technical expertise. What you will need: Bachelor’s in Computer Science, Information Security, Engineering, or 6+ years of experience in Information security Previous experience leading a SOC, Hunt, and/or Incident Response Team or progressive growth in responsibilities in a SOC environment Demonstrated ability to prioritize and analyze security events, enabling swift decision-making on appropriate courses of action and initiating timely and proportional responses Expertise in conducting and driving analysis and investigation of cybersecurity incidents Experience articulating technical findings and creating detailed incident reports Extensive experience in leveraging security tools such as SIEM, EDR, web proxy and email security tools Experience driving security projects from requirements gathering to completion Ability to mentor, motivate, and coach team members, leading to operational excellence Passion for security and solving tomorrow’s problems What you will do: Drive operational excellence of a geographically dispersed Security Operations team Serve as the Incident Commander during the incident response process Continuously seek out opportunities to improve the team’s ability to rapidly and effectively respond to security incidents Work with key business stakeholders to detect, respond to, and remediate security issues Provide mentorship and guidance to team members, promoting a culture of open communication, continuous improvement, and operational excellence Drive automation initiatives, enhancing analyst capabilities and workflows while eliminating monotonous tasks Develop innovative and cutting-edge detection content aligned with ATT&CK, Cyber Kill Chain, and various other cyber security frameworks Bring your own ideas and solutions to a fast-paced, growing, and evolving team centered around operational excellence Ensure smooth handover of alerts and incidents between team members located in various geographic locations Who You are: Skilled and experienced, but possessing a servant leader mindset Able to relentlessly prioritize and see the big picture Comfortable both with delegating and “rolling up your sleeves” when the time comes Passion for coaching, mentoring, and development of others Accountable, transparent and willing to go the extra mile when necessary Passion for security and solving tomorrow’s problems Willing to learn new technology platforms Strong team player Able to work proactively in a time sensitive operations environment. Innovation mindset – Takes opportunities to make existing processes more efficient and thinks “automation first” Certifications like CISSP, GCIH, GCFA or equivalent are a plus Cloud experience (AWS, Azure, GCP) Demonstrated ability to transform and shape teams Scripting or programming experience (Python, PowerShell, Bash) Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles! What you will get: Competitive compensation. Limitless growth and learning opportunities. Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more! A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you. A chance to make an impact – your work will contribute directly to our strategy. Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices. 20+ PTO days plus holidays and floating holidays in your first year. Extensive medical, dental insurance and vision plan. 401K with corporate match, immediate vesting. Health-and-wellness-related allowance programs. Parental leave. Tuition reimbursement. Employee Stock Purchase Plan. Employee Assistance Program. Gartner Gives Charity Match. And much more! #LI-RG2 #LI-Hybrid #LI-Technology Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Job Requisition ID:111791 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.