Customer Service Representative

Customer Service Representative

Our client is one of the largest logistics and warehousing providers in the country, providing high-value product transportation, wireless inventory-controlled warehousing, and household goods moving and storage. Company has several fleets including high-end auto transportation, fitness distribution, aerospace, heavy haul, and nationwide warehousing/storage. They are looking for a Customer Service Representative! Temp to hire $23./hr, in office M-F 8-5pm

This individual will work to manage every relocation in an expert, cheerful, and friendly manner while identifying and solving unique family move-related issues. Proactively assess service requirements, coordinate multi-supplier solutions, and ensure client satisfaction through controlled consistent process management.

Responsibilities:

• Work closely with our sales staff and operations planners and dispatchers to insure we deliver the highest level of quality service available.
• Responsible for all daily activity related to the successful relocation of household goods.
• Obtains orders, gathers complete customer information, and quotes client orders.
• Prepare estimates and coordinate third party services.
• Determine hauler and pattern of service utilizing United's guide.
• Create and update customer profiles.
• Determine haulers through pattern of service system.
• Register orders, print tickets, and bills of lading to operations.
• Send correspondence to client, confirming move date.
• Post-move quality calls.
• Prepare driver paperwork and client reports as required.
• Ensure invoicing accuracy to client.
• Initiate quick claim process
• Provide solutions to customer issues.
• Assist other team members as needed.
• Decision making/ problem solving responsibility for non-revenue related issues such as third party service issues, quick claim settlements and date extensions.

Experience:

• A minimum 2 years' customer service experience in the transportation industry required
• Logistics experience preferred
• Competent computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Strong written and verbal communications skills
• Proven track record of working in a team environment and autonomously

Key Competencies:

• Partnering and teamwork
• Ability to work with little oversight
• Ability to place 30 transactions (new orders) per month
• Strong attention to detail
• Very organized I Methodical
• Problem solving
• Excellent telephone communication skills, have a clear and pleasant speaking voice
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications
• Must be able to travel occasionally, usually day trips to visit with clients

Benefits: Health Insurance, Vacation and PTO available after completion of required hours worked.