Restaurant Operations Manager

Job Summary:  The Restaurant Operations Manager leads daily operations with full accountability for sales, profitability, and team performance. This role drives execution of brand standards, develops a high-performing team, and delivers exceptional guest experiences. The Manager is responsible for achieving financial targets, controlling costs, and overseeing all operational, banking, and administrative functions..

Cowboy Chicken is known for bold flavors, authentic wood-fired rotisserie chicken, and an unwavering commitment to quality. But our true competitive advantage isn’t just our food, it’s our people and the leaders who drive performance in every restaurant.

We are seeking an experienced Restaurant Operations Manager to lead operations, develop high-performing teams, and drive financial results. This role requires a hands-on leader with strong P&L acumen, a passion for hospitality, and the ability to execute at a high level in a fast-paced environment.

At Cowboy Chicken, we believe in accountability, operational excellence, and creating memorable guest experiences. As a Restaurant Manager, you will set the standard for food quality, service, team culture, and profitability, while positioning your restaurant for sustained growth and success.

If you are a results-driven leader ready to take ownership and elevate performance, we invite you to join our team.

Restaurant Manager Key Duties/Responsibilities:

• Lead all restaurant operations with full accountability for sales growth, profitability, and guest satisfaction.
• Build, coach, and develop a high-performing, customer-focused team through ongoing training, accountability, and performance management.
• Drive execution of brand standards to ensure excellence in food quality, service, cleanliness, and overall guest experience.
• Analyze P&L statements, manage controllable costs (labor, food, inventory), and implement action plans to achieve or exceed financial targets.
• Oversee all cash handling, inventory controls, and administrative functions with accuracy and integrity.
• Recruit, hire, onboard, and retain top talent while maintaining appropriate staffing levels and effective scheduling.
• Ensure compliance with all company policies, operational standards, and local, state, and federal regulations (health, labor, safety, OSHA, ADA, etc.).
• Lead shift execution by utilizing operational systems and reinforcing safety and security procedures.
• Resolve guest concerns promptly and professionally, turning service opportunities into loyalty-building moments.
• Drive local store marketing and community engagement initiatives to increase sales and brand awareness.
• Maintain clear, proactive communication regarding business performance, operational challenges, and opportunities for improvement.
• Represent Cowboy Chicken with professionalism and uphold the company’s culture, mission, and values at all times.

Essential Skills & Qualifications

• Proven restaurant management experience with a strong foundation in operations and guest service.
• High school diploma or GED required; must be at least 18 years of age.
• Demonstrated leadership, communication, and organizational skills with the ability to motivate and develop teams.
• Strong interpersonal skills with a positive, professional, and service-oriented approach.
• Self-driven, adaptable, and capable of performing effectively in a fast-paced environment.
• Basic proficiency in computer systems and telephone communication
• Willingness to successfully complete Cowboy Chicken management training and required operational certifications upon hire.
• Ability to meet Cowboy Chicken driving standards (clean three-year driving record).
• Must pass a pre-employment drug screen and criminal background check

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FFF McDonough and FFF Fins Up promote a diverse & drug-free workplace. EOE.

About Cowboy Chicken

Cowboy Chicken is legendary for serving distinctive flavors and mouth-watering chicken. The restaurant specializes in cooking all-natural rotisserie chicken over a wood-burning fire, guaranteed to bring out your inner cowboy. The menu consists of choices for everyone in the family; rotisserie breast Ranch Hand sandwiches, Chicken Tenders and Wings, Farm Fresh Salads, Chicken Enchiladas, and chef inspired Bolero Bowls, along with home style sides including Famous Twice Baked Potaters, spicy Ranchero Beans, homemade peach cobbler and more.

With a 'cowboy cool' culture and dedication to guests and communities, Cowboy Chicken aims to exceed the expectations of guests each and every time they visit. The warmth and comfort of that culture are at the heart of everything at Cowboy Chicken. Dine in, take out, delivery and catering services available.

Cowboy Chicken is legendary for serving distinctive flavors and mouth-watering chicken. The restaurant specializes in cooking all-natural rotisserie chicken over a wood-burning fire, guaranteed to bring out your inner cowboy or cowgirl. But it’s not just our amazing chicken that has made us one of America’s most beloved brands. It’s also our people. You can be a part of this amazing experience by joining one of the most fired-up teams in the industry.