Administrative Associate

Job DescriptionBaylor University is seeking a Front Desk Assignments Associate to support the mission of the university by providing clerical and customer service support needed for the management of student housing assignments in the Department of Campus Living & Learning (CLL). The Front Desk Assignments Associate serves as the first point of contact for the CLL office, reports to the Senior Coordinator for Housing Assignments, and works closely with a team of Assignments Associates to implement the housing application and assignment processes. The Front Desk Assignments Associate provides service and support for current students, prospective students, and parents. A significant level of organizational and customer service skills is required, as well as the ability to work both independently and collaboratively in a fast-paced environment.A high school diploma and three years of relevant work experience are required. A Bachelor's degree and five years of relevant experience are preferred.All applicants must be currently authorized to work in the United States on a full-time basis.What You Will DoGreet, assist, and direct students and staff who enter the Campus Living & Learning (CL&L) officeAnswer student and parent phone calls regarding Baylor's on-campus housingMonitor and respond to chat inquiries from CL&L's website and MyHousing PortalRespond to emails in CL&L's View email address on click.appcast.io email accountImplement strategies to proactively encourage students to live on campusInput and organize data related to ~5,000 housing applications, housing assignments, and room changesSupport the Senior Coordinator for Housing Assignments in handling correspondence regarding housing applications, room selection, and housing assignmentsMaintain housing records including floor plans, cancellations, contract release requests, and residency exemptionsDaily review of student housing charge adjustments on student accountsAssists with the implementation of key departmental processes including Reapplication, Roommate Matching, Choose Your Room, Residence Hall Waitlists, and Fall and Spring CancellationsInput approved animals and accommodation requests for OALA HousingPerform all other duties as assigned to support Baylor's missionAbility to comply with university policiesMaintain regular and punctual attendanceWhat You Can ExpectAs part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.Explore & EngageLearn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!About UsBaylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.Job InfoJob Identification 21468Job Category StaffDegree Level High SchoolJob Schedule Full timeLocations 1110 S 5th Street, Waco, TX, 76706, US