Client Support Advisor

Description

Do you have an interest in real estate and the law? Do you like to help people solve really interesting problems? We are known for helping clients protect and secure their property and contract rights. They need a team behind them that really cares about their legal concerns. We are growing fast, and we need a Client Support Advisor who can hit the ground running.


You do not need to have a legal or real estate background, but it is helpful. A customer-focused sales background is important, such as in hotel sales, event sales, or luxury goods. The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal hand-holding. You must have a positive attitude and follow policies, systems, and procedures.


Full-time or part-time positions are available. Flexible hours and remote work are possible after training is completed. During the first 90 days of employment, the pay will be $20 /hour, with opportunities for salary and commission after that, including quarterly performance incentives.


Compensation:

$36,000 - $75,000 yearly

Compensation depends on experience. Benefits include quarterly bonuses tied to the achievement of objective monthly milestones (in full compliance with Michigan law and the Rules of Professional Conduct); paid holidays, and professional growth opportunities. For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment and health, dental, and vision benefits after ninety days of full-time employment.

Responsibilities

• Screening potential new clients and scheduling initial consultations
• Create and foster a sense of urgency about engaging the Firm
• Conduct in-depth meetings, both in-person and over the phone, with potential new clients
• Sign engagement letters with potential new clients
• Oversee the client onboarding process and hand the file over to the legal production team
• Follow up with potential new clients
• Responsible for updating the Firm's databases, reports, or spreadsheets to track incoming calls, qualified leads, consultations scheduled, and other key metrics

Qualifications

$48