Salesforce Administrator
Signature IT World Inc
Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance. Strong hands‑on experience with: User management: Roles, Profiles, Permission Sets, Delegated Admin. Object & field configuration: Custom objects, fields, record types, page layouts. Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy. Data management: Data Loader, Data Import Wizard, data quality checks, deduplication. Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards. Basic understanding of Apex triggers, classes, and test methods for troubleshooting. Ability to read and interpret Apex logs. Knowledge of SOQL/SOSL queries for data validation and debugging. Required Skills & Qualifications 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot. Experience with ITSM tools like ServiceNow, Jira. Seniority level Mid‑Senior level Employment type Contract Job function Business Development Industries: IT Services and IT Consulting #J-18808-Ljbffr Signature IT World Inc
Vacancy posted 1 day ago
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