Technical Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. We’re a high-growth staffing agency, and we’re hiring an Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical role s. In this role, you will act as: A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders) A commercial owner focused on account growth and retention A trusted point of contact ensuring successful technical placements and client satisfaction This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment. KEY RESPONSIBILITIES Placements & Hiring Success You will oversee hiring activity across your accounts to ensure strong delivery and successful placements. Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations Aligning hiring priorities with budgets and business goals Ensuring hiring processes move quickly and efficiently Monitoring active technical searches and placement progress Managing client communication throughout the hiring lifecycle Supporting offer, closing, and onboarding coordination Acting as the escalation point for complex client situations Client Retention & Growth You will own the overall health, retention, and expansion of your client portfolio. Driving account growth through upsells and additional technical hiring opportunities Maintaining strong client relationships and long-term retention Identifying risks early and proactively managing client satisfaction Expanding partnerships across multiple engineering/technical teams within client accounts Supporting renewals and ongoing partnership conversations Forecasting technical hiring demand and upcoming headcount needs Strategic Client Partnership You will serve as a trusted advisor to clients throughout the partnership. Building long‑term relationships with founders and technical hiring leaders Advising clients on technical hiring strategy and market/talent insights Conducting strategic check‑ins and business reviews Helping clients improve hiring processes and technical role definition Positioning the company as a long‑term technical hiring partner rather than a transactional vendor SKILLS & EXPERIENCE 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business Experience managing multiple technical client accounts simultaneously Strong placement and client retention track record across technical roles Commercial mindset with the ability to grow accounts through upsells and expansion Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers Strong communication and relationship management skills Ability to manage fast‑paced hiring processes across multiple clients Highly organized with strong operational thinking WHAT SUCCESS LOOKS LIKE Strong client retention and satisfaction Consistent successful technical placements across accounts Growth through upsells and expanded partnerships Clients view us as a trusted strategic technical hiring partner Hiring processes run smoothly and efficiently Risks and delivery issues are identified and addressed proactively IDEAL CANDIDATE PROFILE This role is well-suited for: Excellent English skills, written and spoken Experience placing AI specialists, ML engineers, or other AI/ML‑focused roles Familiarity with the AI hiring market and current AI talent landscape Technical staffing or agency professionals who thrive in client‑facing environments Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders Commercially minded operators who enjoy growing accounts and building partnerships Relationship‑driven professionals focused on retention and long‑term success People who enjoy balancing strategy, technical hiring execution, and client growth in a fast‑paced environment Scale Army is a staffing agency dedicated to connecting international talent with US‑based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive‑level positions. #J-18808-Ljbffr