Hotel Guest Service Representative

Guest Service RepresentativeDo you want to work for a great company with competitive benefits and pay? The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification periodCompetitive performance bonuses - potential for up to $600 monthly401k with match offered after qualification periodEmployee discounts at IHG Hotels worldwideCommuter benefits offeredSeattle Paid Safe Sick LeaveVacation time accrued based on hours workedOvertime pay for holidays worked, 10 holidays per yearFree parkingJob Description:Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfactionCourteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activitiesControls and records financial transactions at front deskMaintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephoneMaintains a friendly, cheerful, and courteous demeanor at all timesPerforms other duties as assigned, requested, or deemed necessary by managementContributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operationsAids other associates and departments to contribute to the best overall performance of the department and the hotelEnsure safety by following the safety and sanitation procedures and reporting suspicious activity to managementPreferred Skills:Strong computer skills, including Microsoft OfficeAbility to type 40+wpmAble to learn new web applicationsPrevious customer service experience preferredStrong work ethicAble to stand for extended periods of timeAble to lift up-to 20 lbs.Must be able to work weekends and holidaysMust be flexible and have open availability, as there are no set days offMust be open to overtime when needed