Personnel Employment Assistant III

Position Description & Qualifications The Personnel Assistant III (Lead Identity Credentialing Specialist) serves as the senior technical and operational resource for identity credentialing and administrative support services. This position performs advanced credentialing functions while providing day-to-day leadership, training, quality assurance, and operational guidance to assigned staff. The Lead Identity Credentialing Specialist promotes exceptional customer service, ensures compliance with organizational policies and procedures, and supports efficient daily operations in a secure administrative environment. In This Role You Will Be available to support operations Monday-Friday, 0730 – 4pm local time. Perform all duties associated with the Identity Credentialing Specialist position. Serve as the lead employee for assigned operations by providing day-to-day guidance and technical assistance to team members. Coordinate workflow and prioritize daily assignments to ensure timely and accurate customer service. Assist management in planning and coordinating daily operations to meet workload requirements and performance objectives. Train, mentor, and provide on-the-job instruction to newly assigned employees. Review completed work for quality, accuracy, and compliance with established procedures. Monitor operational performance and recommend process improvements to increase efficiency and service quality. Assist with resolving complex customer inquiries and administrative issues. Ensure proper accountability and safeguarding of controlled materials, equipment, and sensitive information. Monitor equipment functionality and coordinate maintenance or service requests as needed. Maintain accurate operational records and assist in preparing reports or documentation as required. Promote compliance with organizational policies, security requirements, and privacy standards. Foster a professional, collaborative, and customer-focused work environment. Assist management with implementing new procedures, process improvements, and operational initiatives. Support continuity of operations by coordinating work assignments during staffing shortages, peak workloads, or employee absences. Perform other duties as assigned. To Be Successful In The Role, You Will Have U.S. Citizenship The ability to pass and maintain a NACI (Tier 1) to obtain access to U.S. Government facilities and systems. High school diploma or equivalent. Minimum three (3) years of progressively responsible experience in customer service, administrative support, records management, identity credentialing, human resources, office administration, or a related field. Demonstrated experience leading, training, mentoring, or coordinating the work of others. Strong organizational, analytical, and problem-solving skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams. Ability to prioritize multiple assignments while maintaining accuracy and attention to detail. Ability to work independently with minimal supervision while effectively leading day-to-day operations. Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities. Additional Desired Qualifications Active NACI Experience supervising or serving as a Team Lead in a customer service or administrative environment. Experience working with electronic identity management, records management, or secure credential systems. Experience developing or delivering employee training. Experience performing quality assurance reviews or operational compliance assessments. Experience supporting high-volume customer service operations. This position is covered by the McNamara-O'Hara Service Contract Act (SCA). Compensation, benefits, and applicable health and welfare requirements are administered in accordance with the applicable U.S. Department of Labor Wage Determination. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits – Comprehensible benefits for full‑time employees (part‑time members receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan that includes counseling conditions Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. #J-18808-Ljbffr Serco