IT Support Specialist

Helpdesk ProfessionalInsight Global is hiring a Helpdesk professional for an aerospace customer in St. Pete, FL. Based at the company's headquarters, this individual will serve as a trusted IT resource, providing hands-on support while maintaining a high level of professionalism when interacting with executives and employees at all levels.Key ResponsibilitiesProvide day-to-day technical support for end users, including hardware, software, and account-related issuesTroubleshoot and resolve computer, laptop, printer, and peripheral device problemsAssist users with software installations, application downloads, upgrades, and configurationsSupport Microsoft technologies including Windows OS, Microsoft 365, Outlook, Teams, and related applicationsPerform password resets, user account administration, and access managementDiagnose and escalate issues involving servers, networking, and infrastructure as appropriateSupport emerging technology initiatives, including AI tools and productivity platformsDocument incidents, resolutions, and technical proceduresDeliver exceptional customer service while supporting both standard users and executive-level stakeholdersPartner with internal IT teams and nearshore resources to ensure timely issue resolutionWhat Success Looks LikeEmployees view you as their go-to technical resourceYou efficiently manage multiple support requests while maintaining excellent customer serviceTechnical issues are resolved quickly and professionally, minimizing business disruptionExecutives and end users alike trust both your technical expertise and professionalism