Shift Supervisor

Shift Supervisor

We are looking for Shift Supervisors to cover Sunday - Thursday 8 am to 4 pm.

Summary Job Description: The Residential Shift Supervisor is responsible for supervising the direct care team on an assigned shift and ensuring consistent implementation of trauma-informed, youth-centered programming in an assigned cottage. This position plays a key role in managing daily cottage routines, supporting behavioral and crisis interventions, coaching staff, and maintaining documentation. The Shift Supervisor ensures staff are meeting all Little Flower policies and OCFS regulations, promoting relational engagement, youth safety, and structured care. This position offers a full-time, 40-hour-per-week, in-person work schedule and is based in Little Flower's Wading River office. The role requires travel to Little Flower's Wading River campus and other business-related locations when needed.

About Little Flower Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929. Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Principal Responsibilities

• Provide on-site leadership and supervision to Youth Development Counselors (YDCs) during assigned shifts, ensuring safe, respectful, and consistent care for all youth.
• Coordinate shift tasks, staff assignments, and scheduling adjustments to maintain OCFS-compliant staff-to-youth ratios.
• Facilitate daily communication through shift change meetings, huddles, and documentation reviews.
• Monitor cottage environments to ensure cleanliness, safety, and therapeutic structure are maintained throughout the shift.
• Respond to and lead de-escalation efforts during behavioral incidents and crises using trauma-informed approaches and ensuring proper documentation.
• Review cottage logs, incident reports, and individual youth plans for accuracy and completion, and support timely communication with leadership.
• Provide real-time coaching and support to direct care staff, reinforcing positive interactions, behavioral strategies, and compliance with treatment plans. Participate in interdisciplinary treatment team meetings, contributing valuable insights from day-to-day interactions with youth and staff.
• Coordinate with the Residential Manager and other team members on performance issues, staffing requirements, or incidents needing further action.
• Model the core values of the program, fostering positive staff-youth relationships, promoting youth voice, and supporting family engagement.
• Support with hiring, disciplinary actions and termination of residential staff

Required Qualifications and Experience

• Associate's degree or higher preferred.
• Minimum of 2 years' experience in youth residential care, behavioral health, or child welfare setting.
• Demonstrated understanding of trauma-informed care, behavioral support, and youth development principles. Knowledge of OCFS regulations and documentation standards preferred. Strong communication, supervision, and crisis response skills.

Competencies Shift coordination and staff supervision, trauma-informed youth engagement, crisis response and behavioral support, documentation and regulatory adherence, team leadership and staff coaching, communication and program consistency. Travel Requirements This position offers a full-time, in-person schedule and is based in Wading River and requires travel to Wading River, and other locations when needed.

Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.