Front Desk Hospitality - Temecula KOA at Vail Lake Resort

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Working hours:

• Part-time positions available
• 15-30 hours depending on the occupancy of the park
• Shifts can be scheduled from 6am - 11pm
• Primarily Friday - Sunday with some Monday - Thursday hours depending on occupancy of the campground
• Reports to Front Desk Manager
• $17/hour & up depending on experience
• Successful candidates will need open and flexible availability for scheduling

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Help guests to reserve & register for their camping experience both in person and via the telephone
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service staff for late guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Assists with handling and resolving guest complaints.
• Greet all guests at entrance gate
• Help facilitate day use passes for visitors and mountain bike riders
• Cashier souvenir sales as well as stocking merchandise
• Utilize creative problem-solving skills
• Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.

Requirements

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

PM21