Senior Business Analyst - Lake Mary, FL or New York, NY (4 days hybrid)

Job Summary

We are seeking an experienced Senior Business Analyst to support a strategic Corporate Trust transformation initiative. This individual will partner with cross-functional business teams to design the future-state operating model, define business readiness, and establish sustainable business-as-usual (BAU) processes that support a successful implementation.

Working closely with Transaction Management, Client Service Management, and other key stakeholders, this role will define Day One operational readiness, governance structures, escalation paths, and support models while documenting processes that ensure long-term operational success.

Key Responsibilities

Operating Model Design: Develop the future-state operating model by defining business processes, governance structures, roles and responsibilities, and support models that enable successful implementation.

Business Readiness & Operational Planning: Establish Day One readiness by defining operational requirements, communication strategies, issue management processes, ownership models, and escalation procedures.

Process Analysis & BAU Development: Evaluate current-state processes, identify improvement opportunities, and develop scalable business-as-usual workflows, operational procedures, and support models.

Stakeholder Engagement: Partner with Transaction Management, Client Service Management, and other cross-functional teams to gather business requirements, facilitate discussions, and align the operating model with organizational needs.

Documentation & Governance: Produce process maps, operating procedures, governance documentation, RACI matrices, and other operational artifacts that support long-term business success.

Qualifications

10+ years of experience in operating model design, business transformation, business analysis, process improvement, or management consulting.

Experience designing or implementing future-state operating models within complex organizations.

Strong knowledge of process mapping, workflow design, governance models, and operational readiness planning.

Experience collaborating with cross-functional stakeholders to gather requirements and drive process improvements.

Excellent analytical, facilitation, communication, and stakeholder management skills.

Ability to translate complex business challenges into structured processes and actionable solutions.

Preferred Experience

Experience supporting digital transformation, enterprise modernization, or platform implementation initiatives.

Background in Financial Services, Banking, or Corporate Trust.

Experience developing Target Operating Models (TOM), service models, or operating frameworks.

Experience facilitating workshops with business leaders and cross-functional teams.

Familiarity with Business Analyst methodologies, requirements gathering, and change management initiatives.