Office & Customer Success Coordinator

Job Description

Job Description

Join Our Growing Team!

Graceland Air is a family-owned HVAC company dedicated to providing honest, high-quality heating and cooling services throughout Central Kentucky. We are looking for a friendly, organized, and motivated Customer Service Representative (CSR) to become the voice of our company.

If you enjoy helping people, staying organized, and working in a fast-paced environment w here every day is different, we’d love to meet you.

Responsibilities

• Answer incoming phone calls with professionalism and enthusiasm
• Schedule service, maintenance, and installation appointments
• Dispatch technicians efficiently throughout the day
• Communicate appointment updates with customers
• Create and manage work orders using Housecall Pro
• Process invoices and customer payments
• Follow up on estimates and completed jobs
• Schedule and renew maintenance agreements
• Assist with financing paperwork and customer documentation
• Maintain accurate customer records
• Work closely with technicians to ensure excellent customer service
• Help maintain a positive, organized office environment

Qualifications

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers and learning new software
• Positive attitude with strong attention to detail
• Ability to stay calm under pressure
• Previous office or customer service experience preferred
• HVAC or home service experience is a plus but not required

What We’re Looking For

The ideal candidate is:

• Friendly and outgoing
• Dependable and punctual
• Professional on the phone
• A quick learner
• Self-motivated
• Team-oriented
• Passionate about helping customers

Benefits

• Competitive pay
• Paid holidays
• Paid time off
• Opportunities for advancement
• Ongoing training
• Supportive, family-oriented work environment
• Stable, year-round employment

Why Work at Graceland Air?

At Graceland Air, we believe in treating both our customers and employees like family. We value honesty, integrity, teamwork, and excellence in everything we do. Every member of our team plays an important role in helping us deliver an exceptional customer experience.

If you’re looking for more than just a job and want to build a career with a growing company, we’d love to hear from you.

Apply today and become part of the Graceland Air family!