Parts Counter Person

About the role

Sells heavy duty truck parts and equipment to marketplace customers by performing the following duties.

**Pay Range: $24.00 - $28.00/Hour based on experience

Essential Duties

• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine the required replacement, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Reads catalog, computer inventory for replacement part stock number and price.
• Receives and fulfills telephone and/or walk in customer orders for parts. Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Locates part(s) for customer(s) if not in stock and advises of options, local vendors and freight options.
• Advises customers on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money. Marks and stores parts in stockroom according to prearranged system.
• Completes all PACCAR training workbooks.
• Takes inventory of stock.
• Maintain cleanliness of the department. Empties waste baskets, stocks shelves, performs cycle counting, core returns, sweeps/mops floors and maintains working areas/walkways free from safety hazards and obstacles.

Additional Duties

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• "Customer First" Attitude - does everything with the view of satisfying the customers, so they come back to buy again and again.
• Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation – sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing – prioritizes and plans work activities; uses time efficiently.
• Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security – uses equipment and materials properly.
• Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – follows instructions, responds to management direction; takes responsibility for their own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation – displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.

Qualifications

• 5 years related experience and/or training; or equivalent combination of education and experience.
• Possession of a valid driver’s license. 
• Clean DMV record. 
• High school diploma or equivalent. 

Skills and Competencies:

• Knowledge of Inventory software and Order processing systems. 
• Basic use of Outlook, Word & Excel.

Working Conditions

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and outside weather conditions. 
• The noise level in the work environment is usually moderate.

Cognitive and Physical Demands

• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. 
• Occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. 
• Frequently lift and/or move up to 50 pounds and occasionally life and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement

Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.

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