Customer Service Specialist

Customer Service Specialist

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses thrive through meaningful connections, strategic planning, and impactful experiences.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will be responsible for addressing customer inquiries, resolving issues promptly, and delivering an outstanding customer experience that aligns with our company's commitment to excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues in a timely manner.
• Provide accurate information about products, services, and policies.
• Document and track customer interactions and feedback using CRM software.
• Collaborate with other departments to ensure customer needs are met effectively.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and patience.
• Proficiency with CRM systems and basic computer applications.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• On-the-job training and professional development opportunities
• Collaborative and supportive work environment

Join Sparkbit 360 in Columbus, OH and become part of a dynamic team dedicated to helping brands grow through creative marketing and meaningful connections.