Retail Parts Specialist Parts Department

Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job Posting – Formal Request

Position Title: Retail Parts Specialist (Stand-Alone Retail Counter)

Location: Oakboro Tractor and Equipment. – Oakboro, NC 28129

Department: Parts – Retail Counter

Reports To: Parts Manager

Employment Type: Full-Time, Non-Exempt

Posting Date: January, 2026

Application Deadline: Open until filled

Company Overview

Oakboro Tractor and Equipment, an independent, high-growth dealership representing Bobcat, Grasshopper, STIHL, ECHO, and Husqvarna, is scaling our flagship store in Oakboro, NC. Recent growth has prompted the addition of another member to our Parts Support Team.

Our company is built on the foundational values of honesty and integrity, where customers are our #1 priority and our employees are the ones who make that promise real every day — every piece of equipment, every relationship, every time.

Position Summary

This is a dedicated retail parts position — focusing only on walk-in and established commercial account customers. You own the walk-in and phone-in retail parts sales, coordinated daily OEM ordering, receiving, stocking, and customer delivery for the Oakboro community. Your counter is the first and last impression most customers have of our store.

Primary Responsibilities

Greet every walk-in and answer every phone call within 10 seconds

Identify exact parts from customer descriptions, photos, VIN/serial numbers, or over-the-phone troubleshooting

Build and transmit daily OEM orders to Bobcat, Grasshopper, Husqvarna, STIHL, ECHO, Kawasaki, Kohler, Briggs, etc.

Receive, verify, bin, and price incoming shipments the same day

Maintain a fully stocked, well labeled retail floor and overstock area

Handle special-order parts from request to customer notification and delivery

Process cash, credit, and account payments with zero errors

Cross Sell filters, blades, chains, oils, batteries, and accessories as possible

Keep the retail counter and customer waiting area spotless and welcoming

Assist with cycle counts and annual inventory

Important: This role does not pull parts for the service technicians. A separate internal parts team supports the shop.

Required Qualifications

Minimum 3 years retail parts counter experience (equipment, powersports, ag, or automotive)

Expert at reading illustrated parts lookups (IPL) for all our brands

Lightning-fast and accurate in dealership software (we use ASPEN)

Outstanding phone presence and in-person customer service skills

Mechanical aptitude strong enough to explain technical parts to both homeowners and commercial contractors

Ability to lift 50–70 lbs repeatedly and safely operate a forklift (we certify you)

Preferred Qualifications

Previous retail parts experience at a Bobcat, STIHL, Grasshopper, or Husqvarna dealer

STIHL Bronze/Silver or Husqvarna parts certification

Bilingual (English/Spanish) a major plus in the Oakboro market

Compensation & Benefits

Annual base salary: $15-$25/hr (experience-based)

Paid time off + major holidays

Growth path: Retail Parts Specialist → Parts Manager → Owner-Operator Academy

Work Schedule

Monday – Friday 8:00 AM – 5:00 PM

Seasonal Rotating Saturdays 8:00 AM – 12:00 PM

How to Apply

Email resume to:

View email address on click.appcast.io

Subject line: “Retail Parts Specialist – Carthage – [Your Name]”

Or drop off in person at our Oakboro store.

Oakboro Tractor and Equipment is an equal opportunity employer.