Patient Care Manager

Patient Care ManagerAdvance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.As a Hospice Patient Care Manager, You Will:Oversee and direct patient care services to ensure the delivery of high-quality hospice careManage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priorityTriage incoming phone referrals and medical concerns in a timely, compassionate, and professional mannerLead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutesServe as a mentor, trainer, and clinical support to associates, supporting development, performance, and complianceEnsure all care delivery meets federal, state, and local regulatory standards, as well as company policies and proceduresSupport performance improvement initiatives, quality assessments, and operational efficiencies within your locationAbout You:Qualifications – What You'll Bring:Current RN license in the state of employmentGraduate of an accredited nursing programMinimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care settingDemonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)Knowledge and compassion for terminally ill patients and their familiesAbility to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgroundsStrong interpersonal, organizational, and leadership skillsCompetency in clinical documentation and technology systemsPreferred Qualifications (Not Required):Bachelor of Science in Nursing (BSN)Previous leadership, team management, or supervisory experience in hospice or home healthFamiliarity with EMR systems and telehealth platformsCertification in Hospice and Palliative Nursing (CHPN)We Offer:Benefits for All Associates (Full-Time, Part-Time & Per Diem):Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance FundAdditional Full-Time Benefits:Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Ready to Join a Team That Cares?Apply today and help us lead the way in delivering hospice care that truly matters.Legalese:This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceLocationHeartland HospiceOur CompanyAt Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia HealthWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. Gentiva