Client Account Director

ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation—until now. 

Meet ArchiPro —a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader.

Every month, nearly half a million people use the Archipro platform to search for Products, connect with Professionals, and find Project Inspiration for their building projects. Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, designers and builders to products and materials.

We are on a mission to simplify the end-to-end building experience and are looking for a Client Services Director to join our team.

• ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.
• We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business.
• We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.

Position Summary

Welcome to the Client Director Role at ArchiPro - Our entrepreneurial culture and warm family atmosphere will surround you with a fun and dynamic work environment you will only find at ArchiPro.

ArchiPro's Commercial Team is the driving force behind the revenue that fuels our continuous product evolution in the architectural world. Our success is dependent on hiring top Client Services Directors who work hard, earn well and are obsessed with the idea of having an impact on making the world a better place to live in.

We seek a highly motivated and experienced Client Services Director to join our dynamic team. The successful candidate will be responsible for managing and nurturing relationships with a portfolio of 50-80 clients, ensuring their continued engagement and satisfaction with our platform. This role is pivotal in driving the growth and success of our supplier network.

Client Diectors at ArchiPro are responsible for driving growth and top-line revenue while upholding the goal of every ArchiPro customer connection — delivering a great customer experience. This work includes strategic account planning, account development, relationship management, and platform and advertising performance management. You’ll work with business and technical teams across ArchiPro, including those in Advertising, Marketing, Platform and Product, collaborating to solve client problems and ensure success for ArchiPro and its customers. 

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships, acting as the main point of contact and liaison between Archipro and our clients.
• Conduct regular reviews with suppliers to assess their performance, gather feedback, and identify opportunities for improvement and growth.
• Develop tailored strategies for each client to enhance their presence and engagement on our platform, including marketing initiatives, content creation, and promotional activities.
• Negotiate contracts and agreements with suppliers, ensuring alignment with Archipro’s strategic objectives and financial targets.
• Exceptional verbal and written communication abilities that enable clear, concise, and compelling interactions across diverse client profiles. Demonstrated skill in translating complex digital marketing and platform concepts into easily understandable language. Strong ability to construct persuasive narratives that highlight the value proposition of ArchiPro's services. Adept at tailoring communication style to different client needs, from technical deep-dives to high-level strategic discussions. 
• Demonstrated understanding of advertising and digital marketing, comfortable with digital platforms and self-service models, data analysis skill and a tech-savvy approach to client management.

Why Join ArchiPro?

• Be part of an ambitious, high-growth company with a mission to revolutionise the design and build industry.
• Join a passionate, supportive, and collaborative team that celebrates success and innovation.

Make Your Mark

This is your opportunity to be at the forefront of ArchiPro’s next chapter. If you are a visionary leader with a passion for driving impactful partnerships and shaping the future of an industry, we want to hear from you.

For the curious minds:

• What our clients have to say:

• What our team have to say:

• Inside our offices:

• For more on our success, you can read here:

• Our founder's inspirational story as featured in M2 Magazine:

Requirements

1. Proven Experience in Advertising and Media : Over 10 years of experience in advertising and media sales, demonstrating a comprehensive understanding of media sales and advertising solutions that drive business growth and brand engagement.

2. Proven Experience in Business Development : Minimum of 10 years in business development or a related field, with a strong track record of securing and onboarding new business partners.

3. Strategic Thinking and Planning Skills : Ability to develop and execute innovative content strategies to attract and integrate new clients into a dynamic marketplace.

4. Industry Knowledge : Deep understanding of the retail and brand marketing industries, including current trends and challenges, to better align strategies with potential suppliers' realities.

5. Strong Negotiation and Sales Skills : Demonstrated ability to negotiate effectively and close deals, ensuring both the company's and suppliers' needs are met profitably.

Benefits

1. Competitive Base Salary + Commision / Bonus
2. Strong Employee Share Ownership Plans
3. Hybrid Work Environment
4. Long service 'ArchiVersary' leave - you accumulate an additional day of annual leave every year
5. Team building functions and events
6. Great barista coffee, drinks fridge, fruit and snacks jar
7. A dog-friendly workplace