Vehicle Services Clerk

Vehicle Services Clerk (Administrative Assistant II)

Within the Division of Motor Vehicles (DMV), the Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations, the International Registration Plan and in accordance with DPPA requirements.

The Vehicle Services Unit is seeking a Vehicle Services Clerk (Administrative Assistant II) to ensure all applications for vehicle titles and registrations are issued pursuant to Colorado Revised Statutes, rule and federal law, the International Registration Plan and motor vehicle record searches are completed in accordance with DPPA requirements.

VSU Title Clerk duties include, but are not limited to:

• Communicate a thorough working knowledge of vehicle title and registration statutes and departmental rules and regulations to taxpayers and governmental agencies
• Ensure the proper registration credentialing, reporting, and payment of fees for applicant accounts
• Receive and verify payments, including researching and resolving out of balance conditions
• Scan all documents processed into the appropriate accounts
• Provide copies of documents regarding motor vehicle ownership to government agencies, state county motor vehicle offices, tow operators, and repair shops
• Other duties as assigned.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.

This position is designated as on-site and is primarily responsible for performing job duties at a State workplace: reports to the DOR offices at 3265 S Wadsworth Blvd #3A, Lakewood, CO 80227.

This position is primarily an on-site position. Employee may be required, on occasion, to work from home for brief periods of time. In such instances staff member will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on site.

Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: G3A3XX - ADMINISTRATIVE ASSISTANT II

MINIMUM QUALIFICATIONS:

Experience Only: Two (2) years of relevant experience in General Clerical and/or Call Center work experience

OR

Education and Experience: A combination of related education and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Colorado Department of Transportation