Medical Services Manager - CHS (Cottonwood)

Medical Services Manager

Join Yavapai County Community Health Services as a Medical Services Manager and play a key role in advancing patient-centered care across an integrated healthcare system. This position leads clinical teams, supports efficient care delivery, and fosters collaboration to improve health outcomes for the communities we serve. The ideal candidate will be a Registered Nurse with management experience and a strong foundation in integrated primary care.

Major Duties, Responsibilities

• Provides effective leadership, management of day-to-day operations and supervision to clinic locations. Provides direct and indirect supervision to all clinic staff. Works with providers, staff, and patients to ensure that quality patient care is delivered.
• Coordinates the delivery of service including monitoring and approving work schedules, work locations and time off. Assists with compliance of on-site laboratories working with clinic contracted laboratory director.
• Assesses, provides, or arranges for professional development and training of self and clinic staff including the application and use of the electronic medical record. Supports quality of care by involvement in customer service including interacting with clinic staff, patients, and responding to customer concerns and complaints and completing the necessary processes and documentation. Schedules and conducts staff meetings as necessary for the dissemination of information and development of policy and procedure.
• Works with peers at the Arizona Alliance of Community Health Centers, other CHC's within Arizona and Federal and State personnel to develop best practices.
• Monitors and orders clinic supplies monthly as needed, reports equipment needing repaired or replaced, and ensures facility is safe and accessible for employees and patients.
• Acts a preceptor for medical assistant and nursing students when applicable.
• Performs other job-related duties as assigned.

Minimum Qualifications

Education: Bachelor's Degree in Nursing, Health Care Administration, or related field. Experience: A minimum of five (5) years of experience in a healthcare setting, to include three (3) years in a supervisory capacity. An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis. Additional Requirements: Must possess a valid Arizona driver's license. Travel between sites and out of the County when required. Must possess a current fingerprint clearance card issued by the Arizona Department of Public Safety

Other Skills

Required Knowledge, Skills, and Abilities: Knowledge of Electronic health records (EHR). Federally Qualified Health Center medical operations, including Federal initiatives such as Patient Centered Medical Home, Quality Management including HRSA clinical indicators. Business English, spelling, grammar, punctuation, and composition. Clerical office practices and procedures. Research techniques and report writing. Current Microsoft Office software. Filing and recordkeeping.

Skill in Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees. Establishing and maintaining effective working relationships with employees, other agencies, and the public. Organization and adherence to detail.

Ability to Serve as a resource person, educate new staff, and support new and ever-changing health center initiatives. Participates in work related initiatives and meetings. Keep management informed of key operating issues affecting the department. Remain current in knowledge required to perform assigned duties. Handle confidential matters and maintain discretion always. Act with courtesy, tact, and diplomacy.

Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated. Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds. Additional Job Information: FLSA: Exempt Grade: 19 Classification: At-Will Safety Sensitive: No