Carhop

Carhop Position

Position serves product to guests.

Ensure that product meets operational, quality, and appearance standards before being delivered to guests.

Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds.

Provide friendly, quick, and polite service to guests.

Promptly respond to guest requests.

Report customer complaints/issues to manager on duty.

Assist guest with payment.

Make accurate change quickly and efficiently.

Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot.

Comply with all company policies, procedures, and operational standards.

Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.

Regular attendance.

Report employee complaints/issues to manager on duty.

Move and stock food product weighing up to 50 pounds.

Complete Skating Carhop training requirements.

Perform duties while on roller skates.

Perform other job-related duties as assigned or required.

Irregular hours; nights; weekends; and holidays.

Knowledge/skills: general restaurant or retail knowledge.

Basic math and reading skills.

Effective verbal and written communication skills.

Ability to follow directions.

Customer service and multi-tasking skills.

Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.