Customer Service Representative

Customer Service Representative MOCOM is a family-owned company specializing in customized material solutions and a leading compounder of thermoplastic polymers. We are committed to bringing high and consistent quality, and excellent customer service to our customers and consumers. We are actively seeking a Customer Service Representative to join our growing organization. Essential duties and responsibilities: Effectively and efficiently utilize SAP, CRM and Business Warehouse system. Provide daily support to Area Sales, Business Development and Product Managers. Receive and process customer inquiries and requests including but not limited to sales orders, price quotations, invoices, purchase orders, credit/debit memos, customer specific documents and on occasion, export documentation. Order management including but not limited to managing inventory levels shipping documents, liability agreements, escalations, cancellations and postponements. Customer care: handle incoming customer telephone calls, emails and keeping customers fully informed about matters that affect them. Billing and credit note handling and creation of pro-forma invoices (where applicable, e.g. no in-house accounting). Adhere to Quality Management System including initiating product/service/transport complaints via SAP ensuring relevant information is gathered and entered prior to QM handling; follow up to ensure customer satisfaction. Liaise with Supply Chain Coordinators regarding freight, warehouse and shipment related issues. Attend customer visits on or off site as required. Participate in customer and supplier meetings as required. Attendance at customer service seminars and events as needed. What you need to succeed: Three to five years of similar or related experience. A two-year college degree; or completion of a specialized course of study at a business or trade school; or, completion of specialized training courses; or job specific skills acquired through on-the-job training or apprenticeship program. An equivalent combination of education and experience is required in lieu of the stated education and experience requirements. What we have for you: Medical, dental, vision and an employee assistance program to support your well-being 401k with company match Casual work environment with a focus on teamwork Great work/life balance with PTO, paid holidays and more! Disclaimer: This description is representative only and is not exhaustive of the tasks this position may be required to perform.