Customer Success Manager

Job Description

Job Description

NextStep Recruiting is partnering with a growing logistics organization to identify a Customer Success Manager. This role will own the day-to-day execution of freight operations while ensuring new and existing clients receive a high level of service. The ideal candidate brings hands-on freight or brokerage experience, thrives in a fast-paced environment, and can effectively coordinate across carriers, clients, and internal teams.

Responsibilities

• Manage daily freight execution from booking and carrier coverage through tracking, delivery, and billing handoff
• Lead operational onboarding for new clients, establish workflows, and ensure a smooth transition through initial shipments
• Coordinate across carriers, warehouse operations, shipping, billing, sales, and clients to resolve issues and maintain service levels
• Identify process improvements, maintain operational procedures and SOPs, and proactively address potential service challenges
• Support team development through new hire training, systems education, operational coaching, and ongoing knowledge sharing

Requirements

• Experience in freight, logistics, transportation, or brokerage operations
• Hands-on experience booking, covering, tracking, and managing freight through delivery
• Strong understanding of carrier management, load margins, and day-to-day freight operations
• Proven ability to manage client relationships, resolve escalations, and coordinate across multiple teams
• Highly organized and detail-oriented with strong communication, problem-solving, and follow-through

NextStep Recruiting provides equal employment opportunities (EEO) to all employees and applicants regardless of race, color, or applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.