Insurance Account Manager

Customer Service Representative, Commercial LinesTo carry out the mission of the organization at all times. Reports to: Agency Owner The Commercial Lines Customer Service Representative performs the essential functions of the position, which includes aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency. General office administrative duties are also involved.Daily ActivitiesDaily download reports from AMS360 and updating AMS360Invoicing and direct billed policies from download repaymentMaintaining monthly renewal listIssuing Binders/Certificates as neededBasic office duties which include processing of received mail, answering telephone, and filingQuoting and/or re-quoting renewalsWorking OperationsSmall but cordial office environment which requires a self motivated individual with a desire to work and achieve agency goals.The agency will attempt to supply all the necessary tools to perform the previously named responsibilities. Suggestions and/or requests which might better facilitate the agency's performance are welcome.The office is normally open Monday through Friday from 8:15a.m. to 4:45 p.m. with lunch from Noon to 1:00 p.m. The Agency Manual will provide more details related to this.Knowledge, Skills and AbilitiesCollege education or equivalent insurance experience.Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.Ability to understand written and oral communication, and interpret abstract information.Property, Casualty, License. Life and Health License may also be required.Full knowledge of insurance products and usages.Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.Full knowledge of insurance markets and reference to markets.Knowledge of insurance rating and underwriting procedures.Ability to carry out complex tasks with many concrete and abstract variables.Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.Ability to utilize computer programs and understand functionality.Compensation: $60,000.00 - $85,000.00 per yearIf you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIAT member agency is a great career choice!IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?