Collections And Deductions Analyst

Job Description

Job Description

Job Title: Collections and Deductions Analyst

6 month contract to hire

5 days onsite in Boise, ID

Job Description

The Collections and Deductions Analyst performs soft collections and payment follow-up while maintaining strong, positive relationships with customers and members. This role focuses on resolving deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims, and collaborates closely with sales and finance stakeholders to ensure accurate accounts receivable and timely collections.

Responsibilities

• Perform soft collections activities and payment follow-up while preserving strong customer and member relationships.
• Send reminder emails and make occasional follow-up collection calls to customers and members.
• Escalate unresolved collection and payment issues to the sales team when appropriate.
• Investigate and resolve customer deductions related to short shipments, pricing discrepancies, damaged products, and spoilage claims.
• Work closely with the sales team to obtain supporting information and drive resolution for outstanding deductions and balances.
• Attend accounts receivable (AR) aging meetings to review open items and collection status.
• Prepare and present collection updates and outstanding balance summaries in AR aging meetings.
• Communicate professionally with Sales, Finance leadership, and executive stakeholders regarding collection status, deduction issues, and resolution plans.
• Perform accurate data entry and invoice processing related to AR, deductions, and collections.
• Use Excel and Outlook extensively to track, analyze, and communicate collection and deduction information.
• Apply knowledge of purchase orders, invoices, deductions, and collections processes to ensure accurate AR records.
• Provide collections-focused customer service, responding to inquiries and resolving issues promptly and professionally.

Essential Skills

• 3+ years of experience in an accounts receivable, collections, or deductions position.
• Strong Excel skills, including vlookups, pivot tables, and basic formulas.
• Strong Outlook skills for professional email communication and follow-up.
• Solid understanding of purchase orders (POs), invoices, deductions, and collections processes.
• Ability to communicate professionally with customers, leadership, and the sales team, both in writing and over the phone.
• Experience with collections customer service and handling collection calls.
• Background in accounting or accounts receivable processes.
• Experience working with ERP or accounting systems such as NetSuite, Oracle, Great Plains, or Microsoft GP.

Additional Skills & Qualifications

• 1+ year of experience in food manufacturing, consumer goods, or big box industry is preferred.
• Experience with Great Plains and/or Oracle or NetSuite is preferred.
• Ability to collaborate effectively with cross-functional teams, including Sales and Finance.
• Strong attention to detail and accuracy in data entry and invoice processing.
• Comfort with presenting collection updates and outstanding balances in meetings.
• Ability to manage multiple accounts and follow up on outstanding items in a structured, organized manner.

Work Environment

This role is based in a cubicle environment, working closely with two other team members on the AR (Collections/Deductions) team. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., onsite during the contract period, transitioning to a hybrid arrangement with three days onsite per week upon conversion. The team culture emphasizes a friendly, people-first environment and a soft collections approach, typically using email reminders twice, one follow-up call, and then escalation to sales if needed. Employees enjoy access to Medical, Dental, and Vision benefits upon conversion, as well as company events such as golfing outings, happy hours, and team outings, contributing to a collaborative and engaging workplace.

This is a Contract to Hire position based out of Boise, ID.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Boise,ID.

This position is anticipated to close on Aug 6, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.