Customer Service Representative (Facilities Administrator)

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). This is an excellent opportunity for a customer-focused professional who enjoys helping clients, managing high-volume communication, and working in a fast-paced call center environment.

Position Overview
The Customer Service Representative (Facilities Administrator) serves as the primary point of contact for clients, managing service requests and ensuring a positive customer experience from start to finish. This role requires strong communication skills, attention to detail, and the ability to multitask while handling a high volume of inbound and outbound calls.

Key Responsibilities

• Receive and manage incoming client service requests

• Serve as the primary point of contact for customers via phone and email

• Provide updates regarding service schedules, progress, and completion

• Coordinate service requests with internal teams and third-party vendors

• Resolve customer concerns and escalate issues when necessary

• Maintain accurate records and documentation within company systems

• Track and monitor work order activity throughout the service process

• Assist with invoice and documentation review as needed

• Deliver exceptional customer service in a fast-paced, high-volume environment

• Manage multiple priorities while maintaining accuracy and professionalism

Qualifications

• High School Diploma or GED required; some college preferred

• Previous customer service, call center, client support, scheduling, dispatch, or administrative experience preferred

• Strong verbal and written communication skills

• Comfortable handling a high volume of phone calls and customer interactions

• Excellent organizational and multitasking abilities

• Strong attention to detail and accuracy

• Ability to thrive in a fast-paced environment

• Proficiency with Microsoft Office Suite

• Dependable, adaptable, and customer-focused

Compensation & Benefits

• $19-$21 per hour based on experience 

• LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit

Schedule & Location

• Monday-Friday | 8:00 AM-5:00 PM

• Onsite training 

• Dallas, TX

If you enjoy helping customers, solving problems, and working in a fast-paced call center environment, we encourage you to apply today!

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