SERVICE ADVISOR

Service Advisor Position at Leo CDJRLeo CDJR is hiring a Service Advisor. You're the bridge between the customer and the technician. When someone brings their vehicle in for service, you're the person who listens to what's going on, translates it into a work order, keeps the customer informed throughout the process, and makes sure they leave confident in the work that was done.This role is part customer service, part sales, and part project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to keep vehicles moving through on time. The advisors who do well here build a book of customers who come back specifically because they trust them.We'll teach you the technical side. What we can't teach is the ability to make someone feel heard and taken care of. If you're naturally good with people and you want a career that pays based on how good you are at it, this is worth a look.What You'll DoGreet service customers, listen to their concerns, and document symptoms accuratelyWrite repair orders and communicate vehicle needs to the technician teamPresent repair recommendations and maintenance services to customers honestlyProvide accurate estimates and keep customers updated on timing and costFollow up on declined services and maintain ongoing customer relationshipsCoordinate workflow with technicians, parts, and the service manager to meet deadlinesHandle customer questions, concerns, and follow-ups by phone, text, and in personMeet individual sales and CSI targetsWhat We're Looking ForStrong communicator who can explain technical work in plain languageComfortable having money conversations - you'll be presenting repair costs dailyOrganized enough to juggle 15-20 open repair orders at a time without dropping oneCustomer-focused - you build trust by being honest, not by oversellingAble to work in a fast-paced environment where priorities shift throughout the dayValid driver's licenseWhat You Don't NeedAutomotive service advisor experience (we train)ASE certificationsA technical backgroundIf you've worked in hospitality, retail management, insurance, or any role where you managed customer expectations while coordinating behind the scenes - you already have the core skills.What We OfferCompetitive pay (base + commission on service sales)Health, dental, and vision insurance401(k)Paid time offOngoing manufacturer trainingEmployee vehicle purchase programA career path into service management