Field Service Technician

Job DescriptionJob DescriptionWe are seeking a dedicated and skilledField Maintenance Technicianto join our team. The ideal candidate will be responsible for performing inspections, troubleshooting, and repairs on a variety of material handling equipment, including hoists and overhead cranes, at our customer facilities throughout the Tri-State area. This role requires a technician with a strong background in both mechanical and electrical systems, excellent communication skills, and the ability to work independently or as part of a team. The Field Maintenance Technician will ensure the reliable and safe operation of critical equipment, providing top-notch service to our customers.Key Responsibilities:Field Inspections & Preventive Maintenance: Conduct on-site inspections and preventive maintenance of hoists, overhead cranes, and other material handling equipment at customer locations in the Tri-State area.Troubleshooting & Repairs:Diagnose and troubleshoot mechanical and electrical issues, providing prompt and efficient repairs on-site to minimize downtime and restore equipment functionality.Electrical Expertise:Perform electrical troubleshooting and repairs, including diagnostics of wiring, circuits, motors, and control panels associated with overhead cranes, hoists and other material handling equipment.Mechanical Repairs & Replacements:Perform mechanical repairs and replace components such as gears, motors, brakes, and structural parts of overhead cranes, hoists and other material handling equipment.Customer Interaction & Communication:Provide exceptional customer service by clearly communicating with customers regarding service needs, explaining inspection findings and repairs.Safety Compliance:Ensure all work is performed in compliance with safety standards and regulations, adhering to both company and OSHA safety protocols.Documentation & Reporting:Maintain detailed and accurate service records, documenting all inspections, repairs, parts used, and any other relevant service information.Emergency Service Response:Be available to respond to emergency service calls as needed, prioritizing critical issues and ensuring minimal downtime for customers.Collaboration & Support:Work closely with internal teams and the customer support department to provide a seamless service experience, reporting issues and offering input for process improvements.Problem-Solving:Proactively identify potential issues with equipment and systems and recommend or implement solutions to avoid unplanned downtime.Required Skills & Qualifications:Experience:3+ years of experience in industrial maintenance, with a focus on material handling equipment (hoists, overhead cranes, etc.).Mechanical Expertise:Strong mechanical aptitude with hands-on experience in hydraulic, pneumatic, and mechanical systems maintenance and repair.Electrical Knowledge:Proficient in electrical troubleshooting, including the ability to diagnose and repair motors, circuits, wiring, and control systems.Customer Service:Excellent communication and interpersonal skills with a customer-focused approach, ensuring positive interactions with clients.Problem-Solving Skills:Strong ability to troubleshoot and resolve issues independently and efficiently, ensuring minimal equipment downtime.Teamwork & Independence:Ability to work both independently and collaboratively within a team to achieve optimal results.Safety Awareness:Comprehensive understanding of safety standards and procedures, with a commitment to maintaining a safe working environment.Attention to Detail:High attention to detail, ensuring that inspections and repairs are conducted thoroughly and accurately.Valid Driver’s License:A valid driver’s license with a clean driving record, as travel to customer sites in the Tri-State area is required.Preferred Qualifications:Certifications:Crane maintenance certification or relevant industry certifications preferred.OSHA 10 or OSHA 30 CertificationTraining:Formal training in industrial maintenance, electrical systems, or mechanical systems is a plus.Physical Requirements:Comfortable working at heights at timesAbility to travel regularly within the Tri-State area.Ability to work overtime as neededBenefits:Competitive salaryHealth, dental, and vision insurancePaid time off (PTO) and holidays401(k) non matching retirement planCompany mobile device for field service workOngoing training and career development opportunitiesIf you have the skills, experience, and motivation to excel in a dynamic, customer-focused environment, we encourage you to apply for the Field Maintenance Technician position.\nCompany DescriptionA family owned company started in 1972 , we operate out of our Central NJ location in Hillsborough, NJ. Servicing all of the Northeast, we continue to expand our services across the country.Consisting of several divisions, we primarily focus on the design, fabrication, installation and servicing of material handling equipment.As an Executive Member of the Crane Manufacturers Association of America (CMAA), we provide equipment that is designed by qualified engineering personnel, manufactured with strict quality control processes, and installed by trained experienced technicians.Although designing, manufacturing and servicing of Overhead Cranes and Hoists is where it all started, we have complemented this sector of our business with a full Engineering and Project Management Division, Controls & Automation Division, Modernizations Division and Mechanical Contracting Division.Company DescriptionA family owned company started in 1972 , we operate out of our Central NJ location in Hillsborough, NJ. Servicing all of the Northeast, we continue to expand our services across the country.\r\n\r\nConsisting of several divisions, we primarily focus on the design, fabrication, installation and servicing of material handling equipment.\r\n\r\nAs an Executive Member of the Crane Manufacturers Association of America (CMAA), we provide equipment that is designed by qualified engineering personnel, manufactured with strict quality control processes, and installed by trained experienced technicians.\r\n\r\nAlthough designing, manufacturing and servicing of Overhead Cranes and Hoists is where it all started, we have complemented this sector of our business with a full Engineering and Project Management Division, Controls & Automation Division, Modernizations Division and Mechanical Contracting Division.